Senior Fraud Analyst - Wealth Management & Risk

Bank of America Corporation; Pennington (NJ); On-site; USD 34,000 - 45,000; Full time

Job summary

Bank of America Corporation is seeking a Fraud Services Specialist to manage complex customer issues related to potential fraudulent activity. You will handle high-risk transactions, conduct investigations, and support retention by restoring client confidence. A background in fraud servicing or banking enhances eligibility.

The role requires strong communication, data entry, and analytical skills, with flexibility for shifts and on-site engagement in a banking environment.

Qualifications

• 1+ years of fraud servicing/call center experience.
• Ability to learn and adapt to new information and technology platforms.
• Experience in a financial/banking center is desirable.
• Fraud detection and prevention experience is a plus.
• Strong judgement and discretion with sensitive information.
• Proficient with MS Word, Excel, PowerPoint and Salesforce.

Responsibilities

• Handle complex and escalated customer situations regarding potential fraudulent activity.
• Receive inbound calls and take action for accurate handling of complex transactions.
• Research and resolve fraudulent activity while focusing on retention and re-establishing client confidence.
• Support Fraud Strategy with development of new tactics and controlled tests in production.
• Review and investigate suspected fraud with accurate data recording.
• Follow processes and guidelines while complying with laws and regulations.

Skills

Customer focus

Data entry

Due diligence

Issue management

Oral communications

Active listening

Adaptability

Attention to detail

Written communications

Business acumen

Collaboration

Critical thinking

Education

High School Diploma / GED

Tools

Salesforce

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Bank of America Corporation is seeking a Fraud Services Specialist to manage complex customer issues related to potential fraudulent activity. You will handle high-risk transactions, conduct investigations, and support retention by restoring client confidence. A background in fraud servicing or banking enhances eligibility.

The role requires strong communication, data entry, and analytical skills, with flexibility for shifts and on-site engagement in a banking environment.