Fraud Risk Investigator, Wealth Management

Bank of America; Pennington (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America is seeking a Fraud Service Associate for Merrill Wealth Management to handle complex and escalated customer situations involving possible fraudulent account activity. The role focuses on accurate research, rapid resolution, and client confidence restoration through adherence to laws and bank policies.

Requirements include 1+ years in fraud servicing or call center, plus proficiency with Word, Excel, PowerPoint, and Salesforce.

Qualifications

• High School Diploma or equivalent required.
• Experience in fraud servicing or call center preferred.
• Proficiency with MS Office and Salesforce is expected.

Responsibilities

• Handle inbound calls and resolve complex fraudulent activity with accuracy.
• Research and resolve suspected fraud and document outcomes.
• Support Fraud Strategy with tests and simulations in production environments.
• Triage executive escalations and incident response related to fraud.
• Record data from client interactions and follow bank policies and regulations.

Skills

Customer focus

Active listening

Attention to detail

Oral communications

Written communications

Adaptability

Collaboration

Education

High School Diploma / GED

Tools

Microsoft Word

Excel

PowerPoint

Salesforce

Job description

Bank of America is seeking a Fraud Service Associate for Merrill Wealth Management to handle complex and escalated customer situations involving possible fraudulent account activity. The role focuses on accurate research, rapid resolution, and client confidence restoration through adherence to laws and bank policies.

Requirements include 1+ years in fraud servicing or call center, plus proficiency with Word, Excel, PowerPoint, and Salesforce.