Senior Fraud Analyst – Risk & Incident Response

Bank of America Corporation; Town of Newark (WI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Flexible work options

Job summary

Bank of America Corporation is seeking a Fraud Specialist to handle complex and escalated customer situations regarding possible fraudulent account activity. You will receive inbound calls and take action to resolve issues, investigate fraud, and support client retention while rebuilding confidence.

The role emphasizes accurate research, adherence to laws and regulations, and collaboration with Fraud Strategy to improve defenses and client outcomes.

Qualifications

• 1+ years of fraud servicing or call center experience.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity
• Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment
• Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss
• Participates in triage related to Executive Escalations & Incident Response fraud activities
• Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Skills

Fraud Detection

Customer Service

Call Center

Communication

Problem Solving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Salesforce

Job description

Bank of America Corporation is seeking a Fraud Specialist to handle complex and escalated customer situations regarding possible fraudulent account activity. You will receive inbound calls and take action to resolve issues, investigate fraud, and support client retention while rebuilding confidence.

The role emphasizes accurate research, adherence to laws and regulations, and collaboration with Fraud Strategy to improve defenses and client outcomes.