Senior Fraud Analyst - Digital Detection & Risk

Bank of America; Tampa (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of America in Tampa is seeking a Digital Fraud Detection Analyst to review complex product activity and detect possible fraud. You will analyze account activity, perform inbound/outbound calls, and take action based on transaction risk, while supporting on-site work as required.

The role emphasizes research, risk assessment, and adherence to procedures to protect clients and the bank. Strong analytical skills and the ability to handle a fast-paced environment are essential.

Qualifications

• Strong analytical and organizational skills.
• Demonstrated ability to solve complex problems by reviewing related information.
• Ability to multi-task and make judgmental decisions using multiple systems.
• Customer-centric approach and strong sense of urgency.
• Able to work in a fast-paced, risk-focused environment.
• Comfortable handling inbound/outbound calls in a production setting.
• Communicates effectively and confidently with clients.
• Ability to adapt to new information and technology platforms.
• Follows established processes and guidelines to do what’s right for clients and the bank.

Responsibilities

• Services banking products with high-risk activity to maximize legitimate transactions and minimize client impact.
• Make decisions based on judgment, research, and experience while following procedures.
• Assess risk level and make decisions affecting customer experience and bank risk.
• Review and analyze accounts that may require differentiated treatment or resolution.
• Comply with industry regulations, procedures, and financial controls.
• Accurately record data captured during client interactions.

Skills

Analytical Thinking

Client Focus

Attention to Detail

Research

Written Communications

Time Management

Industry Knowledge

Investigation Management

Education

High School Diploma/GED

Tools

CRM systems

Job description

Bank of America in Tampa is seeking a Digital Fraud Detection Analyst to review complex product activity and detect possible fraud. You will analyze account activity, perform inbound/outbound calls, and take action based on transaction risk, while supporting on-site work as required.

The role emphasizes research, risk assessment, and adherence to procedures to protect clients and the bank. Strong analytical skills and the ability to handle a fast-paced environment are essential.