Senior Fraud Analyst - Wealth Management & Claims

Bank of America; Pennington (NJ); On-site; USD 33,000 - 43,000; Full time

Job summary

Bank of America’s Merrill Wealth Management is seeking a Fraud Servicing Associate to handle complex and escalated customer situations regarding fraudulent account activity. You will receive inbound calls and take action on complex transactions while researching and resolving fraud and billing disputes.

The role requires strong analytical skills, the ability to work in a fast-paced environment, and a commitment to risk mitigation and client experience.

Qualifications

• 1+ years of fraud servicing or call center experience.
• Strong analytical and organizational skills.
• Ability to work in a fast-paced environment with focus on risk mitigation and client experience.
• Commitment to delivering a positive, differentiated service.
• Ability to analyze/resolve complex client problems with creative solutions.
• Reliable with weekend and holiday availability.

Responsibilities

• Handle high-risk banking activity and identify fraudulent transactions.
• Support Fraud Strategy with controlled tests in production environments.
• Test customer-facing capabilities for vulnerabilities and potential fraud.
• Participate in triage for Executive Escalations & Incident Response fraud activities.
• Review and investigate suspected fraudulent activity with accurate data recording.
• Follow processes and comply with applicable laws and regulations.
• Assist clients and partners with banking claim inquiries and updates.

Skills

Customer & Client Focus

Data Collection & Entry

Due Diligence

Issue Management

Oral Communications

Active Listening

Adaptability

Attention to Detail

Policies, Procedures & Guidelines

Written Communications

Business Acumen

Collaboration

Critical Thinking

Job description

Bank of America’s Merrill Wealth Management is seeking a Fraud Servicing Associate to handle complex and escalated customer situations regarding fraudulent account activity. You will receive inbound calls and take action on complex transactions while researching and resolving fraud and billing disputes.

The role requires strong analytical skills, the ability to work in a fast-paced environment, and a commitment to risk mitigation and client experience.