Senior Fraud Risk Analyst

Bank of America; Chandler (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Bank of America in Chandler is seeking a Fraud Servicing professional to manage complex customer situations related to potential fraudulent activity. You will handle inbound calls, perform research, and deliver practical solutions to retain clients.

The role requires 1+ years in fraud servicing, experience in financial services or banking, and strong data entry and communication skills. Onsite work and a 40-hour week are typical for this position.

Qualifications

• 1+ years of fraud servicing or call center experience.
• Experience in financial/banking centers is a plus.
• Fraud detection and prevention experience is helpful.
• Discretion handling of sensitive information.
• Proficient with MS Office and Salesforce.

Responsibilities

• Handle complex and escalated customer situations regarding potential fraudulent activity.
• Support fraud strategy with development of new tactics and simulations.
• Test existing customer-facing capabilities for unknown vulnerabilities.
• Participate in triage related to Executive Escalations & Incident Response fraud activities.
• Review and investigate reports of suspected fraud with accurate data recording.
• Follow established processes and guidelines, complying with laws and regulations.

Skills

Customer Focus

Data Collection

Due Diligence

Issue Management

Oral Communication

Active Listening

Adaptability

Attention to Detail

Written Communication

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Salesforce

Job description

Bank of America in Chandler is seeking a Fraud Servicing professional to manage complex customer situations related to potential fraudulent activity. You will handle inbound calls, perform research, and deliver practical solutions to retain clients.

The role requires 1+ years in fraud servicing, experience in financial services or banking, and strong data entry and communication skills. Onsite work and a 40-hour week are typical for this position.