Senior Fraud Analyst II

Bank of America; Tampa (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of America in Tampa is seeking a Digital Fraud Detection Analyst to review complex product activity and detect possible fraud. You will analyze account activity, perform inbound/outbound calls, and take action based on transaction risk, while supporting on-site work as required.

The role emphasizes research, risk assessment, and adherence to procedures to protect clients and the bank. Strong analytical skills and the ability to handle a fast-paced environment are essential.

Qualifications

• Strong analytical and organizational skills.
• Demonstrated ability to solve complex problems by reviewing related information.
• Ability to multi-task and make judgmental decisions using multiple systems.
• Customer-centric approach and strong sense of urgency.
• Able to work in a fast-paced, risk-focused environment.
• Comfortable handling inbound/outbound calls in a production setting.
• Communicates effectively and confidently with clients.
• Ability to adapt to new information and technology platforms.
• Follows established processes and guidelines to do what’s right for clients and the bank.

Responsibilities

• Services banking products with high-risk activity to maximize legitimate transactions and minimize client impact.
• Make decisions based on judgment, research, and experience while following procedures.
• Assess risk level and make decisions affecting customer experience and bank risk.
• Review and analyze accounts that may require differentiated treatment or resolution.
• Comply with industry regulations, procedures, and financial controls.
• Accurately record data captured during client interactions.

Skills

Analytical Thinking

Client Focus

Attention to Detail

Research

Written Communications

Time Management

Industry Knowledge

Investigation Management

Education

High School Diploma/GED

Tools

CRM systems

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Digital Fraud Detection encompasses 2 types of alerts: Device Fingerprint and Mobile Wallet. All analysts are cross trained to review both types of alerts:

Mobile Wallet

Digital Detection analysts are responsible for reviewing MWD alerts for suspicious activity. These analysts review mobile wallet provisioning details as well as Mobile to determine fraudulent activity. Digital detection analysts operate in an outbound environment attempting to connect with clients to verify activity. Detection analysts decide account remediation or closure based on risk criteria.

Device Authentication Fraud

Digital Detection analysts are responsible for reviewing DAF alerts for suspicious activity. These analysts review Online Banking device details to determine fraudulent activity and logins. Digital detection analysts operate in an outbound environment attempting to connect with clients to verify activity. Detection analysts decide account remediation or closure based on risk criteria.

Responsibilities:

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity


• Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems


• Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank


• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution


• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls


• Records data captured during client interactions accurately

Required Qualifications:

• Strong analytical and organizational skills


• Demonstrated ability to solve complex problems by reviewing related information.


• Ability to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.


• Customer centric approach


• Demonstrates a strong sense of urgency


• Able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.


• Comfortable taking inbound or making outbound calls to clients in a high production focused environment.


• Communicates effectively and confidently and is comfortable engaging all clients.


• Has the ability to learn and adapt to new information and technology platforms.


• Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.


• Good time management skills


• Flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

• Prior experience in Retail Fraud Servicing, Claims or Fraud Detection.


• Experience working in an environment where both individual and team goals are met or exceeded routinely.

Skills:

• Analytical Thinking


• Client Experience Branding


• Customer and Client Focus


• Due Diligence


• Research


• Attention to Detail


• Data Collection and Entry


• Policies, Procedures, and Guidelines


• Referral Management


• Written Communications


• Adaptability


• Business Intelligence


• Investigation Management


• Issue Management


• Relationship Building

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Work Schedule: Mon-Fri 8:00am-4:30pm

Shift:

1st shift (United States of America)

Hours Per Week:

40