Senior Framing Specialist & Customer Experience Leader

Michaels Stores; Exton (PA); Sur place; USD 17 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Employee discounts

Partner discount programs

Résumé du poste

Michaels Stores in Exton, PA is seeking a Framing Associate to help customers create custom framing solutions. You will guide shoppers through products, operate framing equipment, and ensure a clean, well-merchandised store.

Responsibilities include completing framing orders on time, training teammates, supporting the Framing Manager, and handling checkout with friendly service. The role requires basic computer and measuring skills and retail experience.

Qualifications

• Basic computer skills and basic measuring skills.
• Ability to operate framing equipment and glass cutter.

Responsabilités

• Adhere to SOPs and company policies to ensure compliance.
• Build relationships with customers using Elevated ABC Deliver to create framing solutions.
• Deliver sales and production results.
• Act in lead capacity in the absence of the Framing Manager.
• Be a resource to assist and train other Team Members.
• Support and assist Framing Manager in driving KPI’s achievement.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready-made frame department and other assigned areas including SISO and Directed Replenishment.
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop.
• Provide a fast and friendly check out experience while adhering to cash handling standards.
• Follow Standard Operating Procedures (SOPs) and Company programs.
• Support shrink and safety programs.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Operate cash register and execute cash handling to standards.
• Acknowledge customers, help locate product and provide solutions.
• Engage customers on benefits of Rewards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes.

Connaissances

Basic computer skills

Basic measuring skills

Framing equipment operation

Glass cutter operation

Outils

Framing equipment

Glass cutter

Description du poste

Michaels Stores in Exton, PA is seeking a Framing Associate to help customers create custom framing solutions. You will guide shoppers through products, operate framing equipment, and ensure a clean, well-merchandised store.

Responsibilities include completing framing orders on time, training teammates, supporting the Framing Manager, and handling checkout with friendly service. The role requires basic computer and measuring skills and retail experience.