Senior Forward Deployed Engineer (Remote)

Keyfactor, Inc.; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Keyfactor, Inc. is seeking a Senior Forward Deployed Engineer to design, deploy, and troubleshoot complex customer solutions. You will partner with Professional Services, Sales Engineering, Product, and Engineering to resolve challenging technical problems and ensure successful deployments.

The role requires deep technical expertise and the ability to translate field insights into product improvements. You will contribute to reusable architectures and best practices while mentoring other

Qualifications

• Significant experience designing and deploying enterprise security, cloud, infrastructure, or SaaS solutions in complex customer environments.
• Strong expertise in enterprise integrations, APIs, distributed systems, networking, identity, security, and cloud technologies.
• Proven ability to independently diagnose and resolve complex and ambiguous technical challenges.
• Experience across solution architecture, presales, implementation, and production deployment.
• Experience developing or contributing to reusable technical architectures, integration patterns, tools, or best practices.
• Strong customer-facing communication skills with the ability to communicate complex technical concepts to both technical and non-technical audiences.

Responsibilities

• Lead the technical design and execution of complex customer solutions and deployments.
• Assess technical feasibility, architecture, risks, dependencies, and integration requirements across customer environments.
• Troubleshoot and resolve complex technical and deployment challenges, partnering with Product and Engineering as needed.
• Serve as a senior technical resource and escalation point for challenging customer engagements.
• Develop and contribute to reusable reference architectures, integration patterns, tools, and technical best practices.
• Identify recurring technical challenges in the field and collaborate with Product, Engineering, and delivery teams to develop scalable solutions.
• Translate customer requirements and field insights into actionable product feedback and technical recommendations.
• Provide technical guidance throughout the customer lifecycle, from late-stage presales through implementation and production deployment.
• Serve as a trusted technical advisor to customers and cross-functional stakeholders.
• Mentor and provide technical guidance to FDEs and other technical team members.
• Contribute to improvements in deployment consistency, scalability, and customer time-to-value.
• Collaborate across Professional Services, Sales Engineering, Product, and Engineering to improve the overall customer experience.

Skills

Enterprise integrations

APIs

Distributed systems

Networking

Identity

Cloud technologies

Security

Solution architecture

Presales experience

Mentoring

Job description

Keyfactor, Inc. is seeking a Senior Forward Deployed Engineer to design, deploy, and troubleshoot complex customer solutions. You will partner with Professional Services, Sales Engineering, Product, and Engineering to resolve challenging technical problems and ensure successful deployments.

The role requires deep technical expertise and the ability to translate field insights into product improvements. You will contribute to reusable architectures and best practices while mentoring other