Senior Deployment Engineer — Enterprise Security & Cloud

Keyfactor; Independence Township (OH); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Second Fridays

Global benefits

Paid parental leave

Volunteer days

Job summary

Keyfactor, a leader in trust infrastructure, seeks a Senior Forward Deployed Engineer in the United States. Hybrid (Cleveland area preferred).

You will design, deploy, and troubleshoot complex customer solutions, and mentor other engineers while partnering with Sales, Product, and Engineering to deliver deployments that meet real-world requirements. You'll translate field insights into product feedback, build reusable architectures, and guide customers through presales to production, ensuring a

Qualifications

• Experience designing and deploying enterprise security, cloud, or SaaS solutions in complex environments.
• Strong expertise in integrations, APIs, distributed systems, networking, identity, and cloud tech.
• Proven ability to diagnose and resolve complex technical challenges independently.
• Experience across solution architecture, presales, implementation, and production deployment.
• Experience creating reusable architectures, integration patterns, tools, or best practices.
• Excellent customer-facing communication; ability to explain complex concepts clearly.
• Ability to work autonomously while managing multiple engagements.

Responsibilities

• Lead the technical design and execution of complex customer solutions and deployments.
• Assess technical feasibility, architecture, risks, dependencies, and integration requirements across customer environments.
• Troubleshoot and resolve complex technical and deployment challenges, partnering with Product and Engineering as needed.
• Serve as a senior technical resource and escalation point for challenging customer engagements.
• Develop and contribute to reusable reference architectures, integration patterns, tools, and technical best practices.
• Identify recurring technical challenges in the field and collaborate with Product, Engineering, and delivery teams to develop scalable solutions.
• Translate customer requirements and field insights into actionable product feedback and technical recommendations.
• Provide technical guidance throughout the customer lifecycle, from late-stage presales through implementation and production deployment.
• Serve as a trusted technical advisor to customers and cross-functional stakeholders.
• Mentor and provide technical guidance to FDEs and other technical team members.
• Contribute to improvements in deployment consistency, scalability, and customer time-to-value.
• Collaborate across Professional Services, Sales Engineering, Product, and Engineering to improve the overall customer experience.

Skills

Enterprise security

Cloud integrations

APIs

Distributed systems

Identity

Job description

Keyfactor, a leader in trust infrastructure, seeks a Senior Forward Deployed Engineer in the United States. Hybrid (Cleveland area preferred).

You will design, deploy, and troubleshoot complex customer solutions, and mentor other engineers while partnering with Sales, Product, and Engineering to deliver deployments that meet real-world requirements. You'll translate field insights into product feedback, build reusable architectures, and guide customers through presales to production, ensuring a