ASSISTANT SERVICE MANAGER/SERVICE ADVISOR

Performance Ford of East Hanover, LLC; Somerville (NJ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Job summary

Performance Ford of East Hanover, LLC is seeking an EXPERIENCED Service Advisor or ASSISTANT SERVICE MANAGER. The role involves greeting customers, listening to needs, and scheduling appointments. You may set up loaner cars and verify insurance before maintenance is scheduled.

Join a Ford Family that values service to customers and the community. The position emphasizes a proactive, energetic approach, knowledge of automobiles, and a commitment to growth within a growing organization.

Qualifications

• Must have customer-facing experience in a service role.
• Ability to identify vehicle problems quickly and accurately.
• Knowledge of automobiles and typical maintenance procedures.
• Proven track record of achieving customer satisfaction.
• Past experience as service advisor, lane manager, or service consultant is a plus.
• Willingness to learn new software and repair procedures.
• Must be able to work in a fast-paced environment and maintain professionalism.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history.
• Prepare a complete and accurate estimate of labor and parts.
• Establish follow-up time and monitor progress of each vehicle throughout the day.
• Update customers frequently and explain all completed work and charges.

Skills

Customer service

Problem solving

Automotive knowledge

Energetic personality

Integrity

Willingness to learn

Team player

Long-term career mindset

Basic computer skills

Ability to lift 50 pounds

Fast-paced environment

Positive attitude

Education

High school diploma or equivalent

Job description

We are looking for an EXPERIENCED Service Advisor orASSISTANT SERVICE MANAGER.The responsibilities of an ASSISTANT SERVICE MANAGER/Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.