Senior Floor Leader — Guest Experience & Operations

Estefan Kitchen Restaurants; Kissimmee (FL); Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

ESTEFAN KITCHEN in Kissimmee, FL is seeking a Floor Manager to lead daily front-of-house operations, coach staff, and ensure a welcoming, organized guest experience. This hands-on role collaborates with the Restaurant Manager and culinary team to uphold service standards in a structured, corporate restaurant environment.

You will oversee shift execution, scheduling, timekeeping, and payroll review, participate in onboarding and training, and help drive guest satisfaction through proactive

Qualificações

• Minimum of five years restaurant experience with floor supervision.
• Experience in a corporate restaurant company or multi-unit environment with structured policies.
• Hands-on experience onboarding, training, coaching, and engaging restaurant employees.
• Working knowledge of Toast POS or comparable POS systems; experience with Paycom and 7shifts.
• Fluent in English; Spanish preferred.

Responsabilidades

• Lead assigned shifts and maintain readiness, cleanliness, and service standards.
• Coordinate with hosts, servers, bartenders, support staff and the kitchen to ensure smooth service.
• Be visible on the floor, engage with guests, and resolve concerns promptly.
• Communicate allergies, accessibility needs, and event requirements to teams.
• Conduct pre-shift meetings to review reservations, menu updates, and daily priorities.

Conhecimentos

Floor supervision

Staff coaching

Restaurant operations

Bilingual English/Spanish

Customer service

Formação académica

2 Year Degree

Ferramentas

Toast POS

Paycom

7shifts

Descrição da oferta de emprego

ESTEFAN KITCHEN in Kissimmee, FL is seeking a Floor Manager to lead daily front-of-house operations, coach staff, and ensure a welcoming, organized guest experience. This hands-on role collaborates with the Restaurant Manager and culinary team to uphold service standards in a structured, corporate restaurant environment.

You will oversee shift execution, scheduling, timekeeping, and payroll review, participate in onboarding and training, and help drive guest satisfaction through proactive