Front-of-House Floor Leader: Elevate Guest Experience

BCC ROLLING OAKS LLC; Kissimmee (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Estefan Kitchen in Orlando, Florida is seeking a Floor Manager to lead daily front-of-house operations, supervise the service team, and ensure a welcoming, organized guest experience. This role partners with the Restaurant Manager and culinary team to maintain service standards, train staff, and oversee shift execution.

The ideal candidate has at least five years of restaurant experience, including floor supervision, and is proficient with Toast POS, Paycom, and 7shifts.

Qualifications

• Minimum of five years of restaurant experience, including floor supervision and team leadership.
• Experience in a corporate restaurant environment or multi-unit group with structured policies.
• Hands-on in onboarding, training, coaching, and engaging restaurant staff.
• Proficient with Toast POS or similar systems; experience with Paycom and 7shifts is preferred.

Responsibilities

• Lead daily front-of-house operations and oversee opening/closing procedures.
• Monitor reservations, seating flow, staffing, and service timing with hosts/servers/bartenders/kitchen.
• Engage guests on the floor and resolve concerns promptly.
• Communicate allergies, accessibility needs, and event requirements to teams.
• Coordinate payroll and scheduling processes with HR and finance.
• Maintain shift reports, training records, and handoff communications.

Skills

Restaurant leadership

Team supervision

Customer service

Communication

bilingual English/Spanish

Tools

Toast POS

Paycom

7shifts

Job description

Estefan Kitchen in Orlando, Florida is seeking a Floor Manager to lead daily front-of-house operations, supervise the service team, and ensure a welcoming, organized guest experience. This role partners with the Restaurant Manager and culinary team to maintain service standards, train staff, and oversee shift execution.

The ideal candidate has at least five years of restaurant experience, including floor supervision, and is proficient with Toast POS, Paycom, and 7shifts.