Senior FinTech Startup Relationships Lead

F5 Remote Jobs; San Francisco (CA); On-site; USD 110,000 - 180,000; Full time

Job summary

Mercury is seeking a Senior Relationship Manager to work with high‑growth startups, guiding them through Mercury’s core financial products and ensuring a seamless, impactful experience.

You will manage a large, founder‑facing book, provide day‑to‑day support, and partner with senior leaders to identify and nurture accounts as they scale, while maintaining curiosity and meticulous attention to detail.

Qualifications

• 3–7 years in FinTech, Customer Success, early‑stage banking, or startup‑facing Account Management.
• Experience working with founders or early-stage teams; comfort with ambiguity and speed.
• Surgical precision on effectively managing a large book of accounts with automation and playbooks without losing personal touches.

Responsibilities

• Serve as the first relationship contact for startups, ensuring they’re getting the most business value out of Mercury.
• Build, identify, and expand relationships across a startup’s team, helping them grow and scale their business while adopting Mercury’s core suite.
• Execute and help refine playbooks that ensure consistent engagement across a large portfolio of startups, focused on the optimization, retention, and growth of Mercury’s early‑stage startup customers
• Proactively retain, expand, and surface opportunities and high-growth startups across the book of business.
• Identify trends across the customer experience by collaborating with cross-functional teams (Sales, Partnerships, Product) to provide feedback and improve the customer’s experience, sharing with the wider business
• Fully drive the planning, decisions, and implementation of your book of business to identify new opportunities within existing accounts and drive account growth.

Skills

FinTech

Customer Success

Startup Experience

Account Management

Job description

Mercury is seeking a Senior Relationship Manager to work with high‑growth startups, guiding them through Mercury’s core financial products and ensuring a seamless, impactful experience.

You will manage a large, founder‑facing book, provide day‑to‑day support, and partner with senior leaders to identify and nurture accounts as they scale, while maintaining curiosity and meticulous attention to detail.