Senior Relationship Manager

F5 Remote Jobs; San Francisco (CA); On-site; USD 110,000 - 180,000; Full time

Job summary

Mercury is seeking a Senior Relationship Manager to work with high‑growth startups, guiding them through Mercury’s core financial products and ensuring a seamless, impactful experience.

You will manage a large, founder‑facing book, provide day‑to‑day support, and partner with senior leaders to identify and nurture accounts as they scale, while maintaining curiosity and meticulous attention to detail.

Qualifications

• 3–7 years in FinTech, Customer Success, early‑stage banking, or startup‑facing Account Management.
• Experience working with founders or early-stage teams; comfort with ambiguity and speed.
• Surgical precision on effectively managing a large book of accounts with automation and playbooks without losing personal touches.

Responsibilities

• Serve as the first relationship contact for startups, ensuring they’re getting the most business value out of Mercury.
• Build, identify, and expand relationships across a startup’s team, helping them grow and scale their business while adopting Mercury’s core suite.
• Execute and help refine playbooks that ensure consistent engagement across a large portfolio of startups, focused on the optimization, retention, and growth of Mercury’s early‑stage startup customers
• Proactively retain, expand, and surface opportunities and high-growth startups across the book of business.
• Identify trends across the customer experience by collaborating with cross-functional teams (Sales, Partnerships, Product) to provide feedback and improve the customer’s experience, sharing with the wider business
• Fully drive the planning, decisions, and implementation of your book of business to identify new opportunities within existing accounts and drive account growth.

Skills

FinTech

Customer Success

Startup Experience

Account Management

Job description

Job Details

• Company: Mercury
• Position: Senior Relationship Manager
• Location: San Francisco, CA

About the Role

We’re looking for a Relationship Manager to work with some of the most exciting startups in the world. You’ll be part of the team that introduces founders to Mercury, helps them adopt our core financial products, and ensures their first experience with us is seamless and impactful.

This role is ideal for someone who thrives in fast-paced, founder-facing environments and wants to grow their career in FinTech Relationship Management. You’ll handle a high-volume book of startups, provide responsive day-to-day support, and partner with senior leaders to identify and nurture accounts as they scale. The ideal candidate is deeply curious and meticulous, and enjoys engaging customers to investigate issues and deliver insights.

Mercury is hiring for this role in San Francisco or Los Angeles with travel to customers in San Francisco.

What You’ll Do

• Serve as the first relationship contact for startups, ensuring they’re getting the most business value out of Mercury.
• Build, identify, and expand relationships across a startup’s team, helping them grow and scale their business while adopting Mercury’s core suite.
• Execute and help refine playbooks that ensure consistent engagement across a large portfolio of startups, focused on the optimization, retention, and growth of Mercury’s early‑stage startup customers
• Proactively retain, expand, and surface opportunities and high-growth startups across the book of business.
• Identify trends across the customer experience by collaborating with cross-functional teams (Sales, Partnerships, Product) to provide feedback and improve the customer’s experience, sharing with the wider business
• Fully drive the planning, decisions, and implementation of your book of business to identify new opportunities within existing accounts and drive account growth.

What You’ll Bring

• 3–7 years in FinTech, Customer Success, early‑stage banking,* or startup‑facing Account Management.
• Experience working with founders or early-stage teams; comfort with ambiguity and speed.
• Surgical precision on effectively managing a large book of accounts with automation and playbooks without losing personal touches.
• Strong communication skills and responsiveness across Slack, email, and ability to in-person events (