FinTech Startup Relationship Lead

Speedrun Talent Network; San Francisco (CA); Hybrid; USD 143,000 - 179,000; Full time

Benefits offered by this job

Equity and benefits

Competitive total rewards package

Career growth in FinTech

Job summary

Mercury is hiring a Relationship Manager to work with startups, introducing founders to Mercury, helping them adopt our core financial products, and ensuring a seamless first experience. The role includes travel to San Francisco or Los Angeles with visits to customers in San Francisco.

This is a fast-paced, founder-facing FinTech role where you will manage a high-volume book, provide responsive day-to-day support, and collaborate with senior leaders to identify and nurture accounts as they

Qualifications

• 3–7 years in FinTech, customer success, early-stage banking, or startup-facing account management.
• Experience with founders or early-stage teams; comfortable with ambiguity and speed.
• Surgical precision in managing a large book of accounts with automation and playbooks while keeping personal touches.
• Strong communication across Slack, email, and in-person events (<20%).
• Customer-first, process-driven mindset with growth toward RM responsibilities.
• Operational rigor: documentation, proactive communication, and project management.
• Bonus: Series 65, CFP, or CFA charterholder.

Responsibilities

• Serve as the first relationship contact for startups, ensuring maximum business value from Mercury.
• Build and expand relationships across a startup’s team to grow and scale with Mercury’s core suite.
• Develop and refine playbooks for consistent engagement across a large portfolio, focusing on early-stage startup growth.
• Proactively retain, expand, and surface opportunities across the book of business.
• Identify trends by collaborating with Sales, Partnerships, Product to improve the customer experience.
• Drive planning, decisions, and implementation of your book to identify new opportunities within accounts.

Skills

FinTech experience

Account management

Relationship building

Communication

Operational discipline

Ambiguity tolerance

Industry licenses (Series 65/ CFP/ CFA

Job description

Mercury is hiring a Relationship Manager to work with startups, introducing founders to Mercury, helping them adopt our core financial products, and ensuring a seamless first experience. The role includes travel to San Francisco or Los Angeles with visits to customers in San Francisco.

This is a fast-paced, founder-facing FinTech role where you will manage a high-volume book, provide responsive day-to-day support, and collaborate with senior leaders to identify and nurture accounts as they