Senior FinTech Relationship Manager – Grow Startups

Mercury; San Francisco (CA); On-site; USD 143,000 - 179,000; Full time

Job summary

Mercury is hiring a Relationship Manager to work with fast-paced startups, introducing founders to Mercury and helping them adopt our financial products. You will manage day-to-day support, partner with senior leaders, and focus on growth for a high-volume startup portfolio.

The role emphasizes founder-facing engagement, automation/ playbooks, and strong customer-first processes, with travel to customers in California and beyond as needed.

Qualifications

• 3–7 years in FinTech, customer success, early-stage banking, or startup-facing account management.

Responsibilities

• Be the first relationship contact for startups to maximize value from Mercury.
• Grow and expand relationships across a startup team adopting Mercury’s core suite.
• Refine playbooks to ensure consistent engagement across a large portfolio of early-stage startups.
• Retain, expand, and surface opportunities within your book of business.

Skills

FinTech experience

Startup account mgmt

Founders engagement

Strong communication

Job description

Mercury is hiring a Relationship Manager to work with fast-paced startups, introducing founders to Mercury and helping them adopt our financial products. You will manage day-to-day support, partner with senior leaders, and focus on growth for a high-volume startup portfolio.

The role emphasizes founder-facing engagement, automation/ playbooks, and strong customer-first processes, with travel to customers in California and beyond as needed.