Senior FinTech Client Services Director

TaskUs; New Braunfels (TX); On-site; USD 100,000 - 165,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Career growth

Job summary

TaskUs seeks a Director/Senior Director of Client Services to lead on-site partnerships with a premier FinTech client in New Braunfels, TX. This role blends strategic governance with hands-on delivery of high-velocity digital banking programs and risk-aware operations.

You will own the client relationship, drive revenue growth, manage multi-million-dollar P&Ls, and collaborate with product, compliance, and executive teams to optimize performance and customer outcomes.

Qualifications

• 8–12+ years in client relationship management or account leadership.
• Experience in Financial Services, FinTech, or digital banking.
• Proven P&L ownership and commercial negotiations.
• Leadership of cross-functional teams across distributed locations.

Responsibilities

• Lead on-site client governance and strategic partnerships.
• Manage account P&L, growth, and renewals.
• Collaborate with product, compliance, and executive stakeholders.
• Drive on-site service delivery, SLAs, and CSAT targets.
• Identify operational improvements and automation opportunities.

Skills

Client relationship mgmt

P&L management

Cross-functional leadership

Omnichannel / telephony

Regulatory compliance

Education

Bachelor’s degree in Business/Finance/Tech

MBA preferred

Tools

CRM systems

AI-driven routing

SaaS platforms

Negotiation

Job description

TaskUs seeks a Director/Senior Director of Client Services to lead on-site partnerships with a premier FinTech client in New Braunfels, TX. This role blends strategic governance with hands-on delivery of high-velocity digital banking programs and risk-aware operations.

You will own the client relationship, drive revenue growth, manage multi-million-dollar P&Ls, and collaborate with product, compliance, and executive teams to optimize performance and customer outcomes.