Senior Director, FinTech Client Services - Onsite & Travel

TaskUs Holdings, Inc.; New Braunfels (TX); On-site; USD 100,000 - 165,000; Full time

Benefits offered by this job

On-site role in New Braunfels

Travel 25–30%

Job summary

TaskUs Holdings, Inc. is hiring for an on-site Director/Senior Director of Client Services in New Braunfels, TX. You will act as the strategic executive partner for a premier fintech client, aligning product rollouts, compliance, and high-velocity operations with TaskUs’s scale.

You will own the account P&L, drive revenue growth, manage multi-million-dollar programs, and lead cross-functional teams across delivery, workforce, and technology to deliver exceptional customer experiences.

Qualifications

• 8–12+ years in client relationships, account direction, or operations leadership in fast-growth environments.
• Experience with Financial Services, FinTech, or digital banking is preferred.
• Proven P&L ownership and commercial negotiation skills.

Responsibilities

• Serve as executive relationship owner and on-site client advocate.
• Lead QBRs/MBRs and bridge strategy with service delivery.
• Drive top-line growth, headcount planning, and margin optimization.
• Coordinate across product, compliance, and C-level stakeholders.
• Ensure SLA performance, CSAT/NPS targets, and efficient operations.

Skills

People leadership

P&L management

Commercial acumen

Cross-functional communication

Education

Bachelor’s degree in Business/Finance/Technology

Tools

CRM tools

AI-driven routing

Omnichannel engines

Job description

TaskUs Holdings, Inc. is hiring for an on-site Director/Senior Director of Client Services in New Braunfels, TX. You will act as the strategic executive partner for a premier fintech client, aligning product rollouts, compliance, and high-velocity operations with TaskUs’s scale.

You will own the account P&L, drive revenue growth, manage multi-million-dollar programs, and lead cross-functional teams across delivery, workforce, and technology to deliver exceptional customer experiences.