Assistant Director of Financial Aid

ivytech; East Chicago (IN); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health & Wellness benefits

Dental plan

Vision plan

Employee Assistance Program

Wellness rewards

Job summary

Ivy Tech Community College Lake County campus is seeking an Assistant Director of Financial Aid to support federal, state, and institutional aid operations. You will supervise financial aid student staff and collaborate with campus enrollment services to serve students and families.

Travel within Lake County is required, and you will participate in training to maintain current knowledge, while promoting aid programs and coordinating with the Veterans Affairs processing hubs.

Qualifications

• Associate degree with 3+ years' related work experience or Bachelor's degree with 1+ year related work experience.
• Knowledge of federal, state, and institutional financial aid regulations and processes is required.
• Demonstrated leadership and strong customer-service orientation.
• NASFAA Professional Credentials or FAAC designation preferred.
• Ability to build and maintain strong, authentic relationships.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with attention to detail.

Responsibilities

• Assist FAFSA filing, resolve financial aid issues, complete verification, and maintain paid status before classes.
• Provide individualized and group advising on federal, state, and institutional aid and application processes.
• Assist veteran students with accessing educational benefits.
• Promote Work-Study and coordinate student employee onboarding with HR.
• Administer scholarships and institutional aid and serve on scholarship committees.
• Assist with emergency aid requests in collaboration with campus offices.
• Serve on SAP appeals committees and conduct SAP workshops.
• Prepare and submit documentation for unusual or special circumstances reviews.
• Conduct financial aid outreach to students and prospective students via email, text, phone, and presentations.

Skills

Customer service

Leadership

Communication

Time management

Attention to detail

Relationship building

Teamwork

Education

Associate degree + 3+ years

Bachelor's degree + 1+ year

NASFAA credentials (preferred)

Tools

Banner system

NSLDS

FAFSA processing systems

Job description

Under the direction of the Director of Financial Aid, the Assistant Director of Financial Aid will support the financial aid and veterans affairs operation at the Lake County Ivy Tech Community College Campus, serving as a primary point of contact for students and families seeking federal, state, and institutional aid. Working hours will vary. Travel throughout the Lake County service area is required.

MAJOR RESPONSIBILITIES

• Supports key financial aid and veterans affairs processes at the Lake County campus:
• Assist students with filing their Free Application for Federal Student Aid (FAFSA), resolving financial aid issues, completing verification, and getting into a paid status before the start of classes.
• Provide individual and group financial aid advising to students and families on the availability of federal, state, and institutional aid and the application process.
• Assist veteran students with accessing their educational benefits.
• Promote the Federal Work-Study Program on campus and coordinate student employee onboarding with campus Human Resources.
• Support the administration of scholarships and institutional aid and serve on campus scholarship committees.
• Assist students with emergency aid requests in conjunction with other campus offices.
• Serve on the campus Satisfactory Academic Progress (SAP) appeals committees and conduct SAP appeal workshops for students.
• Assist students with preparing and submitting documentation for the campus unusual and special circumstances review process.
• Conduct financial aid outreach to current Ivy Tech students and prospective Ivy Tech students in the local community through email, text, phone, and presentations, including College Goal Sunday, high school financial aid nights, and new student orientations.
• Complete financial aid forms for external agencies, including housing, TANF, Workforce Development, and Vocational Rehabilitation.
• Utilize Banner and state and federal systems (ScholarTrack, FAFSA Partner Portal, COD, NSLDS) to research and resolve student issues.
• Establish effective relationships with key campus personnel and work closely with campus enrollment services and student success staff members.
• Coordinate efforts with the Financial Aid and Veteran and Military Benefits processing hubs.
• Attend training events (in person or virtually) to increase and maintain financial aid knowledge, and earn at least one NASFAA Professional Credential.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

SUPERVISION RECEIVED

Primary supervision received by Director of Financial Aid (Lake County).

SUPERVISION GIVEN

Financial aid student employees, as assigned.

HIRING RNAGE

$48,000-52,000

EDUCATION AND EXPERIENCE

• Associate degree and three or more years' related work experience, or Bachelor's degree and one or more years' related work experience required.
• Knowledge of financial aid regulations and processes required.
• Demonstrated leadership qualities and customer-service focus required.
• NASFAA Professional Credentials or Certified Financial Aid Administrator (FAAC®) designation preferred.
• Must demonstrate ability to build and maintain strong, authentic relationships.
• Excellent written, verbal, and interpersonal communication skills required.
• Strong organizational skills and superior attention to detail required.
• Ability to set priorities, manage time effectively, and handle multiple responsibilities simultaneously in a fast-paced, self-directed team environment.
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

BENEFITS

• Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
• Health & Wellness
• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security
• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Educational Benefits
• Fee remission for employees, spouses, and dependent chi