Senior Final-Mile Operations Leader

GEODIS Career; Stoughton (MA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits after 30 days

Paid parental leave

Telemedical access

Financial wellness program

Employee perks

Job summary

GEODIS is seeking a Senior Manager of Operations - Final Mile to oversee distribution and cross-dock warehousing, lead regional home delivery networks, and manage budgets and labor costs. The role focuses on reducing damages, on-time deliveries, and customer escalations while aligning with sales and marketing for service expansion.

You will supervise multiple managers, recruit contract carriers, and drive performance across facilities to meet company goals and the P&L scope.

Qualifications

• Minimum 3 years of related experience and/or training; or an equivalent combination of education
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Responsibilities

• Coordinates distribution and warehousing in a cross-dock operation
• Build and manage the annual operational budget, P&L, and labor costs.
• Lead daily operations for local and regional big and bulky home delivery networks.
• Reduce damage rates, missed delivery windows, and return product costs.
• Resolve high-escalation customer complaints regarding damaged property or late arrivals.
• Confers with customers and representatives of associated industries to evaluate and promote improved and expanded services in the area
• Develops plans for efficient use of materials, equipment, and employees
• Participates in marketing and sales efforts, ensuring assigned facilities have the resources necessary to meet company goals and objectives, as well as P&L responsibilities
• Manages direct reports to include Team Assistant Manager of Operations and Terminal Manager
• Responsible for Recruitment and retention of contract carriers

Job description

GEODIS is seeking a Senior Manager of Operations - Final Mile to oversee distribution and cross-dock warehousing, lead regional home delivery networks, and manage budgets and labor costs. The role focuses on reducing damages, on-time deliveries, and customer escalations while aligning with sales and marketing for service expansion.

You will supervise multiple managers, recruit contract carriers, and drive performance across facilities to meet company goals and the P&L scope.