Final-Mile Logistics Operations Manager

GEODIS

Chesapeake (VA)

On-site

USD 75,000 - 105,000

Full time

3 days ago

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Benefits offered by this job

Health, dental, and vision insurance

401k

Paid maternity and parental leave

Career development and mentorship

Employee discounts

Wellness and other perks

Job summary

GEODIS seeks a Logistics Operations Manager for Final Mile in Chesapeake, VA to lead daily local and regional home delivery operations. You will manage fleets, oversee maintenance, and drive improvements to reduce damages and missed windows while monitoring OTD, cost-per-stop, and revenue per truck.

You will relentlessly pursue operational excellence and cross-functional coordination to support sales and service goals.

Qualifications

Experience with transportation and/or warehouse management systems preferred.
Experience with labor management systems and productivity initiatives preferred.
Lean certifications preferred.
Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint.

Responsibilities

Lead daily operations for local and regional big and bulky home delivery networks.
Maintain a well-kept fleet of delivery trucks and schedule preventative maintenance.
Reduce damage rates, missed delivery windows, and return product costs.
Track key metrics like On-Time Delivery (OTD), cost-per-stop, and revenue per truck.
Resolve high-escalation customer complaints regarding damaged property or late arrivals.
Confers with others to ensure coordination of warehouse activities with other areas like customer service and sales.
Partners with the customer to maintain a high level of customer satisfaction by communicating with customers.