Senior Operations Manager

GEODIS; Hebron Estates (KY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k match

Paid maternity and paternity leave

Career development and mentorship

Employee discounts

Wellness programs and perks

Job summary

GEODIS in Kentucky is seeking a Senior Manager of Operations for Final Mile to oversee cross-dock coordination and daily delivery networks. You will manage budgets, optimize labor costs, and drive service excellence across local and regional operations.

Success requires 3+ years in operations, strong leadership, and ability to reduce damages, missed windows, and escalated customer issues. This role offers career growth and comprehensive benefits.

Qualifications

• Minimum 3 years of related experience and/or training.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Responsibilities

• Coordinate distribution and warehousing in cross-dock operations.
• Build and manage the annual operational budget, P&L, and labor costs.
• Lead daily operations for local and regional final mile networks.
• Reduce damage rates, missed delivery windows, and return product costs.
• Resolve high-escalation customer complaints regarding damaged property or late arrivals.
• Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services in the area
• Develops plans for efficient use of materials, equipment, and employees
• Participates in marketing and sales efforts, ensuring assigned facilities have the resources necessary to meet company goals and objectives, as well as P&L responsibilities
• Manages direct reports to include Team Assistant Manager of Operations and Terminal Manager
• Responsible for Recruitment and retention of contract carriers

Skills

Operations management

Budgeting

P&L management

Leadership

Carrier management

Staff recruitment

Customer escalation handling

Job description

Senior Manager of Operations- Final Mile

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Coordinates distribution and warehousing in a cross-dock operation
• Build and manage the annual operational budget, P&L, and labor costs.
• Lead daily operations for local and regional big and bulky home delivery networks.
• Reduce damage rates, missed delivery windows, and return product costs.
• Resolve high-escalation customer complaints regarding damaged property or late arrivals.
• Confers with customers and representatives of associated industries to evaluate and promote improved and expanded services in the area
• Develops plans for efficient use of materials, equipment, and employees
• Participates in marketing and sales efforts, ensuring assigned facilities have the resources necessary to meet company goals and objectives, as well as P&L responsibilities
• Manages direct reports to include Team Assistant Manager of Operations and Terminal Manager
• Responsible for Recruitment and retention of contract carriers

What you need:

• Minimum 3 years of related experience and/or training; or an equivalent combination of education
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and paternity leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community.
• + more!