Senior Final Mile Operations Leader

GEODIS; Hebron Estates (KY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k match

Paid maternity and paternity leave

Career development and mentorship

Employee discounts

Wellness programs and perks

Job summary

GEODIS in Kentucky is seeking a Senior Manager of Operations for Final Mile to oversee cross-dock coordination and daily delivery networks. You will manage budgets, optimize labor costs, and drive service excellence across local and regional operations.

Success requires 3+ years in operations, strong leadership, and ability to reduce damages, missed windows, and escalated customer issues. This role offers career growth and comprehensive benefits.

Qualifications

• Minimum 3 years of related experience and/or training.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Responsibilities

• Coordinate distribution and warehousing in cross-dock operations.
• Build and manage the annual operational budget, P&L, and labor costs.
• Lead daily operations for local and regional final mile networks.
• Reduce damage rates, missed delivery windows, and return product costs.
• Resolve high-escalation customer complaints regarding damaged property or late arrivals.
• Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services in the area
• Develops plans for efficient use of materials, equipment, and employees
• Participates in marketing and sales efforts, ensuring assigned facilities have the resources necessary to meet company goals and objectives, as well as P&L responsibilities
• Manages direct reports to include Team Assistant Manager of Operations and Terminal Manager
• Responsible for Recruitment and retention of contract carriers

Skills

Operations management

Budgeting

P&L management

Leadership

Carrier management

Staff recruitment

Customer escalation handling

Job description

GEODIS in Kentucky is seeking a Senior Manager of Operations for Final Mile to oversee cross-dock coordination and daily delivery networks. You will manage budgets, optimize labor costs, and drive service excellence across local and regional operations.

Success requires 3+ years in operations, strong leadership, and ability to reduce damages, missed windows, and escalated customer issues. This role offers career growth and comprehensive benefits.