Lead - Last-Mile Logistics & Operations

GEODIS Career; Chesapeake (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Rain financial wellness app

Telemedical access via First Stop 2

Health, dental, and vision insurance (

401k

Paid maternity and parental leave

Career development & mentorship

Fitness class discounts & relaxation/

Financial wellness programs

Volunteer opportunities

Job summary

GEODIS is hiring a Logistics Operations Manager for Final Mile in Chesapeake, VA. You will lead daily operations for local and regional home delivery networks, maintain fleet readiness, and drive improvements in OTD, costs per stop, and revenue per truck.

You will also resolve escalated customer issues, coordinate with warehouse and sales teams, and ensure safety and regulatory compliance while guiding staffing and budget execution.

Qualifications

• Experience leading local or regional delivery operations.
• Strong communication and problem-solving abilities.
• Ability to read and interpret business information and regulations.

Responsibilities

• Lead daily operations for local and regional home delivery networks.
• Maintain delivery fleet and schedule preventative maintenance.
• Reduce damage, missed windows, and return costs.
• Track KPIs like OTD, cost-per-stop, and revenue per truck.
• Resolve high-escalation customer complaints regarding damages or delays.
• Coordinate warehouse activities with customer service and sales.
• Partner with customers to maintain high satisfaction and follow up on requests.
• Ensure safe warehouse operations and compliance with standards.
• Ensure operational excellence across warehouse areas and systems.
• Oversee staffing, training, coaching, and development.
• Provide weekly payroll data and manage recruitment for Supervisory staff.
• Ensure compliance with regulatory certifications (CTPAT, ISO, etc.).
• Manage budget and P&L for the operation.
• Address complaints and drive problem resolution.
• For food accounts, report food safety issues to senior management.

Skills

Leadership

Communication

Problem solving

Written communication

Public speaking

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

GEODIS is hiring a Logistics Operations Manager for Final Mile in Chesapeake, VA. You will lead daily operations for local and regional home delivery networks, maintain fleet readiness, and drive improvements in OTD, costs per stop, and revenue per truck.

You will also resolve escalated customer issues, coordinate with warehouse and sales teams, and ensure safety and regulatory compliance while guiding staffing and budget execution.