Senior Field Training & RF-CUAS Support Engineer

D-Fend Solutions; McLean (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

D-Fend Solutions, based in McLean, VA, seeks a seasoned Field Training and Support Engineer to anchor the U.S. Customer Success team. This in-office role requires leadership across RF-based C-UAS hardware and software, with significant travel and frontline customer interaction.

As the primary product expert, you will train customers and partners, manage third-party service providers, and support field deployments to ensure mission-ready systems nationwide and abroad.

Qualifications

• 5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.
• Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology.
• Experience managing and scaling third-party service providers or channel partners.
• FAA Part 107 Remote Pilot Certificate (Highly Preferred). Bachelor’s degree in Engineering, Telecommunications, or related field.

Responsibilities

• Training Leadership: Lead high-impact in-person and virtual training sessions for D-Fend’s hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities.
• Partner Management: Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fend’s high standards for field delivery and support.
• Product Subject Matter Expertise: Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the 'voice of the product' for U.S. customers, bridging the gap between field reality and internal engineering teams.
• Advanced Technical Support: Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.
• Field Deployment & Integration: Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments.
• Documentation & Strategy: Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners.

Skills

RF systems knowledge

Field engineering

Training delivery

Partner management

Education

Bachelor’s degree in Engineering, Telecommunications, or related field

FAA Part 107 Remote Pilot Certificate

Tools

RF testing tools

Job description

D-Fend Solutions, based in McLean, VA, seeks a seasoned Field Training and Support Engineer to anchor the U.S. Customer Success team. This in-office role requires leadership across RF-based C-UAS hardware and software, with significant travel and frontline customer interaction.

As the primary product expert, you will train customers and partners, manage third-party service providers, and support field deployments to ensure mission-ready systems nationwide and abroad.