Field Training and Support Engineer

NPAworldwide; McLean (VA); On-site; USD 140,000 - 160,000; Full time

Job summary

NPAworldwide in McLean, VA seeks a proactive Field Training and Support Engineer to be the technical cornerstone of our U.S. Customer Success group.

You will lead training, support RF-based C-UAS hardware/software, and empower customers and partners with world-class technical guidance. You will also coordinate with field teams, contribute to deployment readiness, and maintain deep product knowledge to bridge field needs with engineering.

Qualifications

• 5–7 years of Field Engineering, Technical Training, or Professional Services in high-tech hardware/software.
• Deep knowledge of RF-based C-UAS technology.
• Experience managing third-party service providers or channel partners; FAA Part 107 preferred.

Responsibilities

• Training Leadership: Lead in-person and virtual training for hardware and software.
• Partner Management: Manage external service partners and ensure high delivery standards.
• Product Subject Matter Expertise: Maintain deep RF/C-UAS knowledge and act as voice of the product.
• Advanced Technical Support: Serve as Tier 2 escalation and provide complex diagnostics.
• Field Deployment & Integration: Oversee on-site surveys, installations, and testing.
• Documentation & Strategy: Create technical manuals, SOWs, and best-practice guides.

Skills

Field Engineering

Technical Training

Professional Services

RF/C-UAS technology

Partner management

Education

Bachelor's degree in Engineering or related field

FAA Part 107 Remote Pilot Certificate (Preferred)

Job description

Job Description

We are seeking a proactive and seasoned Field Training and Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization. You will be at the forefront of drone safety and security technology, working in a fast-paced environment where your leadership directly impacts national security and public safety. In this role, you will be the primary product expert for our cutting-edge counter-UAS (C-UAS) hardware and software. You will be responsible for empowering our customers and service partners through world-class training, while providing high-level technical support.

Key Responsibilities

• Training Leadership: Lead high-impact in-person and virtual training sessions for our hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities.
• Partner Management: Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain our high standards for field delivery and support.
• Product Subject Matter Expertise: Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams.
• Advanced Technical Support: Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.
• Field Deployment & Integration: Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments.
• Documentation & Strategy: Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners.

Qualifications & Requirements

• Experience: 5-7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.
• Domain Expertise: Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.
• Partner Oversight: Demonstrated experience managing and scaling third-party service providers or channel partners.
• Education/Certification: FAA Part 107 Remote Pilot Certificate (Highly Preferred). Bachelors degree in Engineering, Telecommunications, or a related technical field.

Travel

Operational Requirements:

• Ability to work in the McLean, VA office (this is an in-office position)
• Ability to travel domestically and occasionally internationally to customer sites (Estimated 50 to 75% depending on training schedule).
• Availability: Willingness to participate in a support rotation, including occasional nights and weekends.
• Physical Ability: Must be able to lift and move equipment (up to 50 lbs) during field deployments.

Qualifications

Why is This a Great Opportunity:

We are seeking a proactive and seasoned Field Training and Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization. You will be at the forefront of drone safety and security technology, working in a fast-paced environment where your leadership directly impacts national security and public safety. In this role, you will be the primary product expert for our cutting-edge counter-UAS (C-UAS) hardware and software. You will be responsible for empowering our customers and service partners through world-class training, while providing high-level technical support.

Salary

Salary Type: Annual Salary

Salary Min: $ 140000

Salary Max: $ 160000

Currency Type: USD