Field Training & Support Engineer - C-UAS & RF Tech

NPAworldwide; McLean (VA); On-site; USD 140,000 - 160,000; Full time

Job summary

NPAworldwide in McLean, VA seeks a proactive Field Training and Support Engineer to be the technical cornerstone of our U.S. Customer Success group.

You will lead training, support RF-based C-UAS hardware/software, and empower customers and partners with world-class technical guidance. You will also coordinate with field teams, contribute to deployment readiness, and maintain deep product knowledge to bridge field needs with engineering.

Qualifications

• 5–7 years of Field Engineering, Technical Training, or Professional Services in high-tech hardware/software.
• Deep knowledge of RF-based C-UAS technology.
• Experience managing third-party service providers or channel partners; FAA Part 107 preferred.

Responsibilities

• Training Leadership: Lead in-person and virtual training for hardware and software.
• Partner Management: Manage external service partners and ensure high delivery standards.
• Product Subject Matter Expertise: Maintain deep RF/C-UAS knowledge and act as voice of the product.
• Advanced Technical Support: Serve as Tier 2 escalation and provide complex diagnostics.
• Field Deployment & Integration: Oversee on-site surveys, installations, and testing.
• Documentation & Strategy: Create technical manuals, SOWs, and best-practice guides.

Skills

Field Engineering

Technical Training

Professional Services

RF/C-UAS technology

Partner management

Education

Bachelor's degree in Engineering or related field

FAA Part 107 Remote Pilot Certificate (Preferred)

Job description

NPAworldwide in McLean, VA seeks a proactive Field Training and Support Engineer to be the technical cornerstone of our U.S. Customer Success group.

You will lead training, support RF-based C-UAS hardware/software, and empower customers and partners with world-class technical guidance. You will also coordinate with field teams, contribute to deployment readiness, and maintain deep product knowledge to bridge field needs with engineering.