Senior Field Technician: Proactive Tech & Customer Success

Insight Global; North Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking a skilled account support professional to contribute to service delivery and account growth. This role involves ensuring customer satisfaction by clarifying needs, resolving issues, and providing guidance across pre-sales and post-sales activities.

The candidate should bring 2-5 years of related experience, with a focus on maintenance, quality, or related fields, and will mentor new hires while working within a diverse and inclusive environment.

Qualifications

• Must understand customer needs and ensure they are met.
• Able to handle customer-relations problems promptly and appropriately.
• Provide software service, pre-sales, post-sales or service delivery support.

Responsibilities

• Keep high levels of customer satisfaction by clarifying needs.
• Resolve customer issues promptly and appropriately.
• Provide guidance and escalation when needed.
• Deliver proactive and reactive services for mission-critical customers.
• Monitor performance and implement corrective actions as needed.
• Contribute customer and industry insights to account plans.
• Mentor new hires on work processes and procedures.

Skills

Customer focus

Problem solving

Mentoring

Job description

Insight Global is seeking a skilled account support professional to contribute to service delivery and account growth. This role involves ensuring customer satisfaction by clarifying needs, resolving issues, and providing guidance across pre-sales and post-sales activities.

The candidate should bring 2-5 years of related experience, with a focus on maintenance, quality, or related fields, and will mentor new hires while working within a diverse and inclusive environment.