Field Technician

Insight Global; North Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking a skilled account support professional to contribute to service delivery and account growth. This role involves ensuring customer satisfaction by clarifying needs, resolving issues, and providing guidance across pre-sales and post-sales activities.

The candidate should bring 2-5 years of related experience, with a focus on maintenance, quality, or related fields, and will mentor new hires while working within a diverse and inclusive environment.

Qualifications

• Must understand customer needs and ensure they are met.
• Able to handle customer-relations problems promptly and appropriately.
• Provide software service, pre-sales, post-sales or service delivery support.

Responsibilities

• Keep high levels of customer satisfaction by clarifying needs.
• Resolve customer issues promptly and appropriately.
• Provide guidance and escalation when needed.
• Deliver proactive and reactive services for mission-critical customers.
• Monitor performance and implement corrective actions as needed.
• Contribute customer and industry insights to account plans.
• Mentor new hires on work processes and procedures.

Skills

Customer focus

Problem solving

Mentoring

Job description

Job Description

Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.

Expert knowledge on the general/technical aspects of the job.

Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems.

Work is completed independently and has ability to handle most unique situations.

Frequently determines methods and procedures for new assignments.

Skills and Requirements

Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

Handle Customer-relation problems promptly and appropriately, provide guidance, escalat…? Wait? Pause.

Provide software service, pre-sales, post-sales or service delivery support.

For Mission Critical Customers, provide proactive and some reactive services.

Monitor operation performance and work on corrective action plans (if needed).

Provide input about Customers business and industry trend information into Account Support Plan.

Mentor /Coach new hires on work process and procedures.Responsible for account growth and retention. Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].