Senior Technical Account Manager

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Opportunity to work in a fast-paced,

Access to internal career growth

Be part of a market-leading company

Collaborative team environment

Continuous learning and growth

Job summary

Ladders is seeking a Senior Technical Account Manager to join a leader in the Enterprise Technology space. This role will act as a trusted technical partner for key customer accounts, driving success through implementation, issue resolution, and ongoing support.

The position requires collaboration with cross-functional teams to address complex challenges quickly, with success measured by customer satisfaction, retention, and long-term account health. Remote work for US-based candidates only.

Qualifications

• 7+ years in a technical or service role in software, telecommunications, or customer service/call center.
• Proven technical problem-solving skills.
• Strong analytical and advanced troubleshooting abilities with end users and customers.
• Working knowledge of contact center software and functionality.
• Experience in technology implementation and business communication.

Responsibilities

• Own the customer relationship for key customers and advocate for their success.
• Resolve complex technical and customer issues for assigned accounts.
• Maintain effective relationships with accounts through regular discussions.
• Ensure technical challenges are addressed within SLA targets by collaborating with various teams.
• Accountable for customer satisfaction, retention, and referenceability.

Skills

Technical problem-solving

Analytical thinking

Troubleshooting

Communication

Tools

Contact center software

Job description

For our client, we are seeking a Senior Technical Account Manager to join the team of a leader in the Enterprise Technology space.

This role will serve as a trusted technical partner for key customer accounts, helping ensure a strong experience across implementation, issue resolution, and ongoing support. The position requires close collaboration with cross-functional internal teams to address complex challenges quickly and effectively. Success in this role will be measured by customer satisfaction, retention, and long-term account health.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Own the customer relationship for key customers and advocate for their success
• Resolve complex technical and customer issues for assigned accounts
• Maintain effective relationships with accounts through regular discussions
• Ensure technical challenges are addressed within SLA targets by collaborating with various teams
• Accountable for customer satisfaction, retention, and referenceability

Qualifications

• 7+ years in a technical or service role in software, telecommunications, or customer service/call center
• Proven technical problem-solving skills
• Strong analytical and advanced troubleshooting abilities with end users and customers
• Working knowledge of contact center software and functionality
• Experience in technology implementation and business communication

Benefits

• Opportunity to work in a fast-paced, collaborative environment
• Access to internal career opportunities across various roles and locations
• Be part of a market-leading, innovative company
• Work with a team of top professionals in the field
• Chance to learn and grow continuously

Our client is an equal opportunity employer.