Senior Field Services Leader – Solar Tracking & Support

Array-Technologies-2; Chandler (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Array Tech, Inc. is seeking a Senior Manager of Field Services to lead regional field service leaders, warranty management, and aftermarket support. You will drive safety, training, and operational excellence while coordinating with Engineering, Product, and Quality teams to resolve field issues and share insights.

The role emphasizes customer satisfaction, KPI monitoring, and reporting to the Senior Director of Global Service and Warranty. Occasional travel and strong leadership are essential.

Qualifications

• Bachelor’s degree in Engineering, Operations, or a related field.
• 3–5 years of experience in field service, technical operations, or project management.
• Experience in renewable energy or industrial systems preferred.
• Strong leadership and team-building skills.
• Excellent communication and problem-solving abilities.
• Proficiency in CRM (Salesforce), ERP (SAP), and Microsoft Office Suite.
• Familiarity with OSHA standards and safety program implementation.
• Ability to travel (~25%).
• Certifications in Lean, Six Sigma, or PMP are a plus.

Responsibilities

• Manage and mentor leaders responsible for field service across commissioning, warranty, and aftermarket support.
• Oversee day-to-day field service operations and ensure timely issue resolution and service standards.
• Monitor KPIs such as response times, resolution rates, and system uptime.
• Develop and enforce SOPs; participate in continuous improvement efforts.
• Collaborate with Customer Success and Sales to align service delivery with client expectations.
• Partner with Engineering, Product, and Quality to troubleshoot field issues and relay insights.
• Contribute to product improvements by sharing field data and trends.
• Promote safety protocols and ensure OSHA compliance; support training and certification efforts.
• Prepare reports and presentations on field performance for internal stakeholders.

Skills

Leadership

Communication

Problem-solving

Project management

CRM (Salesforce)

ERP (SAP)

MS Office

Safety adherence

Education

Bachelor’s degree in Engineering/Operations

Tools

Salesforce CRM

SAP ERP

Microsoft Office

Job description

Array Tech, Inc. is seeking a Senior Manager of Field Services to lead regional field service leaders, warranty management, and aftermarket support. You will drive safety, training, and operational excellence while coordinating with Engineering, Product, and Quality teams to resolve field issues and share insights.

The role emphasizes customer satisfaction, KPI monitoring, and reporting to the Senior Director of Global Service and Warranty. Occasional travel and strong leadership are essential.