Senior Field Services Leader — Solar & Warranty Ops

Array Technologies; Chandler (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Array Tech, Inc. seeks a Senior Manager of Field Services to oversee regional field service, warranty management, and aftermarket support, ensuring safe, high-quality commissioning, installation support, and warranty service across sites.

This role reports to the Senior Director of Global Service and Warranty and leads regional field service leaders. The ideal candidate has hands-on technical expertise, strong leadership, and a passion for renewable energy.

Qualifications

• Bachelor’s degree in Engineering, Operations, or related field.
• 3–5 years of experience in field service, technical operations, or project management.
• Experience in renewable energy or industrial systems preferred.
• Strong leadership and team-building skills.
• Excellent communication and problem-solving abilities.
• Proficiency in CRM (Salesforce), ERP (SAP), and Microsoft Office Suite.
• Familiarity with OSHA standards and safety program implementation.
• Ability to travel (~25%) and support field teams in dynamic environments.

Responsibilities

• Lead regional field service, warranty management, and aftermarket sales & support leaders.
• Foster a culture of safety, collaboration, and continuous improvement.
• Support training initiatives to ensure teams use current procedures and technologies.
• Oversee day-to-day field service operations and ensure timely issue resolution.
• Monitor KPIs such as response times, issue resolution rates, and system uptime.
• Implement SOPs and contribute to continuous improvement efforts.
• Serve as a key contact for field-related customer interactions.
• Address escalations professionally to ensure positive customer experience.
• Collaborate with Customer Success and Sales to align service delivery with client expectations.
• Partner with Engineering, Product, and Quality to troubleshoot issues and relay field insights.
• Contribute to product improvements by sharing field data and service trends.
• Promote and enforce safety protocols across all field activities.
• Ensure OSHA compliance; support certification tracking and training.

Skills

Leadership

Communication

Problem-solving

Travel readiness

Education

Bachelor’s degree in Engineering/Operations or related field

Tools

Salesforce

SAP

Microsoft Office Suite

Job description

Array Tech, Inc. seeks a Senior Manager of Field Services to oversee regional field service, warranty management, and aftermarket support, ensuring safe, high-quality commissioning, installation support, and warranty service across sites.

This role reports to the Senior Director of Global Service and Warranty and leads regional field service leaders. The ideal candidate has hands-on technical expertise, strong leadership, and a passion for renewable energy.