Senior Field Service Trainer

Swire Coca-Cola; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Swire Coca-Cola in Tempe, AZ seeks a Senior Field Service Trainer to design, develop, and deliver training programs for 150-200 technicians across Field Service, EFC, and Remanufacturing teams. You will act as the CDE SME, ensuring certifications are met and equipment is inspected, diagnosed, repaired, and installed to standard.

You will partner with NAOU and operations to implement customized curricula, audit field activities for compliance, and build internal and external relationships to

Qualifications

• Bachelor's degree preferred; significant experience may offset formal degree.
• High School Diploma or GED with relevant experience as described.

Responsibilities

• Execute training programs for 150-200 technicians across Field Service, EFC, and Remanufacturing.
• Design and deliver customized training to ensure proper diagnosis, repair, and installation of equipment.
• Audit field service activities for compliance with reactive service and install standards.
• Foster relationships with management, NAOU, and suppliers to improve training impact.
• Lead in-person and virtual training sessions and certify technicians.

Skills

People leadership

CAM experience

Project management

Interpersonal skills

MS Office proficiency

Education

Bachelor's degree (preferred)

High School Diploma or GED

Tools

Outlook

Word

Excel

PowerPoint

Job description

What does a Senior Field Service Trainer do at Swire Coca Cola?

The Field Service Trainer plays a critical role in building, developing, and delivering training programs that enhance the technical expertise of 150-200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians. As a Cold Drink Equipment (CDE) subject matter expert, this position supports managers, supervisors, and the sales organization by providing essential training and technical guidance. The Trainer designs and implements customized training programs to ensure technicians have the necessary skills to properly diagnose, repair, prepare, and install equipment. In collaboration with the Coca-Cola North America Operating Unit (NAOU), the Trainer leads the execution of both virtual and in-person training sessions, ensuring technicians meet certification standards and maintain peak performance in servicing equipment.

Responsibilities:

• Executes on Customer Asset Management (CAM) direction, strategy, goals, and objectives within assigned area.
• Builds, develops, and delivers training programs that enhance the technical expertise of 150-200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians
• Partners with management, technicians, NAOU, and suppliers to design and implement customized training programs to ensure technicians have the necessary skills to properly diagnose, repair, prepare, and install equipment
• Audit completed field service activities to ensure compliance to reactive service and install standards.
• Audits equipment process, procedures and inventories as assigned
• Fosters internal and external relationships within assigned regions
• Performs other duties as assigned.

Requirements:

• Bachelor's degree in business related field preferred and
• High School Diploma (or GED) with additional experience as detailed required
• 2+ years Progressive experience leading or managing people required and
• 2+ years CAM Experience or experience in a related technical field preferred and
• 1+ years' Experience managing and or implementing projects preferred
• Good interpersonal skills, dependable, results driven, timely decision making, ability to delegate
• Proficient in Outlook, Word, Excel, and PowerPoint