Senior Field Service Technician - Security Systems

Securitas Electronic Security; Metairie (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Medical, Dental, Vision, and Life

401K with match

Paid vacation, holiday and sick time

Educational assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology Corporation is seeking technically minded individuals with experience in low voltage electronics to service electronic security systems at customer sites. You will handle post-installation issues, participate in special projects, and perform on-site upgrades and configurations.

The role emphasizes diagnosing problems, maintaining uptime, and documenting changes for a broad range of Bosch, DMP Honeywell, Pacom, Verint, and other security platforms.

Qualifications

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong working knowledge of Microsoft Office.
• Excellent written and verbal communications skills.
• Working knowledge IP addressing equipment.
• Excellent problem solving and analytical skills.
• Excellent time management skills.
• Certifications in enterprise grade CCTV and Access Control systems a plus.
• Strong working knowledge of Bosch, DMP Honeywell, Pacom, Verint, Avigilon, March, Axis, Lenel, Software House.
• Holds a NICET license (preferred but not required).

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications

Skills

Low voltage troubleshooting

IP addressing

Microsoft Office

Written & verbal communication

Time management

Analytical thinking

Documentation

Education

High School diploma

Tools

Bosch

DMP Honeywell

Pacom

Verint

Avigilon

Axis

Lenel

Software House

NICET license

Job description

Securitas Technology Corporation is seeking technically minded individuals with experience in low voltage electronics to service electronic security systems at customer sites. You will handle post-installation issues, participate in special projects, and perform on-site upgrades and configurations.

The role emphasizes diagnosing problems, maintaining uptime, and documenting changes for a broad range of Bosch, DMP Honeywell, Pacom, Verint, and other security platforms.