Service Technician II

Securitas Electronic Security; Metairie (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Medical, Dental, Vision, and Life

401K with match

Paid vacation, holiday and sick time

Educational assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology Corporation is seeking technically minded individuals with experience in low voltage electronics to service electronic security systems at customer sites. You will handle post-installation issues, participate in special projects, and perform on-site upgrades and configurations.

The role emphasizes diagnosing problems, maintaining uptime, and documenting changes for a broad range of Bosch, DMP Honeywell, Pacom, Verint, and other security platforms.

Qualifications

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong working knowledge of Microsoft Office.
• Excellent written and verbal communications skills.
• Working knowledge IP addressing equipment.
• Excellent problem solving and analytical skills.
• Excellent time management skills.
• Certifications in enterprise grade CCTV and Access Control systems a plus.
• Strong working knowledge of Bosch, DMP Honeywell, Pacom, Verint, Avigilon, March, Axis, Lenel, Software House.
• Holds a NICET license (preferred but not required).

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications

Skills

Low voltage troubleshooting

IP addressing

Microsoft Office

Written & verbal communication

Time management

Analytical thinking

Documentation

Education

High School diploma

Tools

Bosch

DMP Honeywell

Pacom

Verint

Avigilon

Axis

Lenel

Software House

NICET license

Job description

Securitas Technology Corporation is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets. Securitas Technology is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on Securitas Technology products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications

Minimum Requirements

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge IP addressing equipment
• Excellent problem solving and analytical skills.
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus
• Strong working knowledge of the following systems: Bosch, DMP Honeywell, Pacom, Verint, Avigilon, March, Axis, Lenel, Software House
• Holds a Nicet or Ohio Fire license (preferred but not required)

Benefits

Securitas Technology offers comprehensive benefits including:Highly competitive salaryCompany training and industry leading certification programCompany VehicleCompany Cell PhoneMedical, Dental, Vision, and Life InsuranceCompany Paid Short Term and Long-Term Disability401K with 60% Match up to 6% of salaryPaid vacation, holiday and sick timeEducational AssistanceExceptional growth opportunitiesWide variety of employee discounts on travel, equipment, and more!