Senior Field Service Technician (On‑Site) – 24/7 Support

Canon U.S.A., Inc.; Horsham (PA); On-site; USD 83,670,000 - 125,304,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician IV in Horsham, PA, to diagnose and repair Canon-supported products and to provide top-tier service in a fast-paced, on-site environment.

The role requires 4–6 years of related experience, an electronics/electrical background, and the ability to travel. You will maintain technical records, contribute to customer satisfaction, and mentor less senior engineers in a 24/7 operation.

Qualifications

• Usually requires general education and/or vocational training plus 4 to 6 years of related experience.
• An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience preferred.
• Direct experience working as a field technician.
• The capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to excel in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Diagnose mechanical, software, network, and system failures, using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping.
• Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned, while also providing direction to less senior engineers.
• Provide solutions of escalated technical and/or customer service-related problem areas for any territory requested.
• Maintain complete working knowledge and aptitude of multiple product lines at the expert level. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include workflow analysis, customer relations, and, ultimately, customer satisfaction and retention.

Skills

Field service

Diagnostics

Troubleshooting

Customer service

Documentation

Travel

Education

Associate's degree in electronics or related field

Tools

Canon equipment

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician IV in Horsham, PA, to diagnose and repair Canon-supported products and to provide top-tier service in a fast-paced, on-site environment.

The role requires 4–6 years of related experience, an electronics/electrical background, and the ability to travel. You will maintain technical records, contribute to customer satisfaction, and mentor less senior engineers in a 24/7 operation.