Senior Field Service Technician: HV Diagnostics Lead

Rivian Automotive

Northbrook (IL)

Hybrid

USD 44,000 - 83,000

Full time

9 days ago

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Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Health, dental, vision insurance

Job summary

Rivian Automotive in Illinois is seeking an experienced Senior Field Service Technician to lead complex vehicle repairs and field support. This role combines hands-on diagnostics with mentoring junior technicians and coordinating frontline service operations at a service center, with opportunities to travel to remote locations and production plants.

Applicants should bring 5–8+ years in automotive repair, HV experience, and strong leadership.

Qualifications

5–8+ years automotive repair with bumper-to-bumper diagnostics.
3–8+ years hands-on experience with High Voltage (HV) systems and HV diagnostics.
Leadership or supervisory experience (e.g., Shop Foreman, Team Lead) preferred.
Experience in continuous improvement, process standardization, and escalation management.

Responsibilities

Advanced Diagnostics & Complex Repairs: diagnostics, repairs, installations at service centers or field sites.
Technical Support: remote diagnostics and guidance from logged data and schematics.
Leadership & Mentorship: coach, mentor, train junior technicians; cross-functional collaboration.
Advanced Tools & Methodologies: use PICO-Scope, PCAN, and related tools to resolve faults.
Quality & Process Standardization: road tests, drive for repair quality, document feedback.