Field Service Technician

Putzmeister America, Inc.; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits (medical,vision

Dental insurance

Company-paid Hospital Indemnity/Accid

HSA – company contributions

FSA plans

Company-paid Life Insurance

Disability insurance (short-term/long‑

Job summary

Putzmeister America, Inc. seeks a Field Service Representative to cover assigned regions and foster strong relationships with customers and regional teams.

The role focuses on premier product support, timely field service, and careful documentation to drive service excellence. Ideal candidates bring 5–10 years of technical experience in hydraulic/electrical/mechanical systems, strong communication skills, and willingness to travel extensively.

Qualifications

• 5-10 years of technical experience.
• Travel 75%+ to customer sites.
• On-the-job training and safety programs are expected.

Responsibilities

• Manage time and territory to resolve customers’ equipment issues in the field.
• Travel to customer locations on short notice for in-depth troubleshooting of hydraulic, electrical, and mechanical systems.
• Communicate repairs, production issues, and customer concerns clearly.
• Provide in-service or commissioning support and complete handover documentation.
• Train customers/agents on operation, troubleshooting, and repair techniques.

Skills

Communication skills

Education

Associates or BS degree in Engineering/Industrial Technology

Job description

Putzmeister is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. When you join our team, you're not just taking a job — you're becoming part of a global legacy that builds the future, one pour at a time.

Summary

Act as the Putzmeister Field Service Representative in the assigned region and build / maintain business relationships which position Putzmeister as providing Premier Product Support. Establish regular communications and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support objectives.

Essential Duties and Responsibilities

• Manage time and territory to provide timely & effective resolution of customers’ equipment problems / concerns in the field, sometimes in difficult situations.
• Travel to customer locations, often on very short notice, to perform in-depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems.
• Professionally communicate information concerning repairs, production issues, product quality, or customer related issues.
• Provide in-service or commissioning of new equipment at customer locations. Complete handover documentation.
• Provide professional training on machine operation, trouble shooting, and repair techniques to customers / agents in the field.
• Provide technical support to the agent / customer via multiple channel paths (email, telephone, text, etc.) and manage Warranty / Goodwill issues and concerns.
• Coordinate Boom inspections and welding repairs as needed for customers. Provide / complete the required documentation for records.
• Market / Support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty).
• Aid in evaluation and selection of potential Service Centers (dealers). Assist and measure service center against established PM Service Standards.
• Prepare timely field service reports in a well written and concise manner and file them on a weekly basis.
• Keep abreast of industry technology and trends including concrete pumping applications / processes.
• Perform additional duties as requested or required.

Qualifications

• Excellent communication skills.
• 5-10 years of technical experience.
• Travel 75% +

Education/Certification/Training

• Associates or BS degree in Engineering, Heavy Equipment Technology, Industrial Technology, or equivalent experience.
• In depth knowledge of mobile hydraulic, electrical, and mechanical systems.
• Multi-lingual individual a plus (Spanish and/or German)
• Concrete industry experience a plus
• Mandatory safety training (see “Total Compliance Management” program).
• On-the-job training.

Work Environment/Physical Demands

While performing the duties of this job, the employee is regularly exposed to dust, working near moving mechanical parts; occasionally exposed to chemicals.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions which may at times be extreme.

While performing the duties of this job, the employee is occasionally exposed to very loud noise.

Proper work attire, steel toe safety shoes, and safety glasses/goggles must be worn at all times as required by jobsite.

While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle or touch; frequently required to push and pull.

Ability to regularly lift and/or move up to 15 pounds; occasionally lift and/or move up to 70 pounds.

Specific vision abilities required by this job include close, peripheral, and the ability to focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Company paid Short-term/Long-term Disability