Senior Field Service Tech: HV Diagnostics & Leadership

Rivian; Canton (MA); Hybrid; USD 45,000 - 77,000; Full time

Benefits offered by this job

401(k) plan

Comprehensive benefits

Paid vacation

Job summary

Rivian seeks an experienced Senior Field Service Technician to serve as a technical expert and leader, supporting complex vehicle repairs and field operations. The role is based primarily at a service center, with potential remote work, travel to remote locations, or work at production plants as needs demand.

Candidates will be evaluated on advanced technical skills and leadership. The position requires 5–8+ years in automotive repair, 3–8+ years on high voltage systems, and a proven track

Qualifications

• 5 to 8+ years of automotive repair experience preferred.
• 3 to 8+ years of hands‑on experience working on vehicle High Voltage (HV) systems and HV diagnostic work.
• Experience in leadership or supervisory roles (e.g., Shop Foreman, Team Lead, or Technical Mentor) preferred.
• Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings (customer sites, mobile routes, or remote locations).
• Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs for issues that can be safely addressed without local vehicle access by evaluating logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Utilize specialized diagnostic tools (e.g., PICO-Scope, PCAN, Kavaser Memorator, breakout boxes) to resolve complex electrical, high-voltage, and network faults.
• Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows.
• Oversee complex parts operations—including ordering, receiving, inventory management, and billing—to ensure quality and operational efficiency.
• Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.

Skills

Diagnostics

Remote Troubleshooting

Leadership

Electrical Diagnostics

HV Systems

Documentation

Parts Management

Education

Automotive repair school

High school diploma

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian seeks an experienced Senior Field Service Technician to serve as a technical expert and leader, supporting complex vehicle repairs and field operations. The role is based primarily at a service center, with potential remote work, travel to remote locations, or work at production plants as needs demand.

Candidates will be evaluated on advanced technical skills and leadership. The position requires 5–8+ years in automotive repair, 3–8+ years on high voltage systems, and a proven track