Senior Field Service Team Lead for Autonomous Vehicles

Jobgether; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work within the United States

Job summary

Jobgether is partnering with a leader in autonomous vehicle operations to recruit a Sr. Field Service Team Manager based in the United States.

You will lead a high-performing team of Field Service Technicians, ensuring fleet availability, safety, and technical execution across North America. You will oversee vehicle maintenance, autonomous system installations, hardware validation, and retrofit campaigns, collaborating with fleet managers and engineering teams to drive root-cause analysis and

Qualifications

• At least 5 years of hands-on experience in technical field service, commercial fleet maintenance, automotive operations, or hardware technical operations.
• At least 2 years of direct people management experience, preferably leading technical teams of field technicians or diagnostic mechanics.
• Proven ability to recruit, mentor, manage, and develop technical personnel while maintaining high operational and safety standards.
• Demonstrated experience managing complex technical escalations and collaborating effectively with hardware and software engineering teams.
• Hands-on experience with vehicle upfits, sensor and hardware integration, End-of-Line verification, and technical campaigns or retrofit execution.
• Strong ability to create clear standard operating procedures (SOPs), work instructions, and step-by-step technical documentation.
• Deep familiarity with vehicle diagnostics, electrical systems, CAN bus, telematics, and troubleshooting tools.
• Strong problem-solving and root-cause analysis skills, with the ability to translate technical findings into practical maintenance improvements.
• Excellent communication and cross-functional collaboration skills, particularly when coordinating field technicians, engineering teams, fleet managers, and external vendors.
• Strong organizational and operational management capabilities, with the ability to prioritize multiple technical initiatives across geographically distributed locations.
• Commitment to workplace safety, quality, regulatory compliance, and continuous improvement.

Responsibilities

• Recruit, lead, and develop a high-performing team of Field Service Technicians, overseeing daily operations, performance management, technical skills development, and career growth.
• Foster a culture of accountability, collaboration, and safety across field service operations.
• Establish a field liaison program and structured escalation framework connecting frontline technicians with central TechOps and engineering teams.
• Drive timely root-cause analysis of complex technical issues and ensure actionable field feedback reaches hardware, software, and autonomous vehicle integration teams.
• Partner with engineering teams to identify underperforming fleet assets and implement targeted maintenance strategies that maximize vehicle uptime and reduce mean time to repair (MTTR).
• Oversee vehicle upfits and End-of-Line (EOL) verification for computing systems, sensors, and other hardware components, ensuring vehicles meet operational requirements before deployment.
• Manage field vehicle campaigns and retrofit initiatives, establishing clear standard work instructions and consistent execution practices.
• Train and onboard external maintenance vendors to ensure alignment with technical procedures, quality expectations, and operational standards.
• Enforce safety protocols, personal protective equipment (PPE) requirements, and workplace cleanliness across field operations.
• Ensure compliance with applicable Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations.
• Coordinate closely with local fleet managers and cross-functional TechOps teams to resolve technical challenges and maintain consistent service delivery.
• Travel to operational sites across North America to support field teams, vehicle maintenance activities, and deployment initiatives.

Skills

Field service leadership

People management

Technical troubleshooting

Cross-functional collaboration

Tools

CAN bus diagnostics

Job description

Jobgether is partnering with a leader in autonomous vehicle operations to recruit a Sr. Field Service Team Manager based in the United States.

You will lead a high-performing team of Field Service Technicians, ensuring fleet availability, safety, and technical execution across North America. You will oversee vehicle maintenance, autonomous system installations, hardware validation, and retrofit campaigns, collaborating with fleet managers and engineering teams to drive root-cause analysis and