Sr. Field Service Team Manager (Fully Remote)

Gatik; United States; Teletrabalho; USD 120 000 - 160 000; Tempo integral

Resumo da oferta

Gatik is seeking a Team Leader to oversee Field Service Technicians and direct daily operations within our autonomous middle-mile logistics framework. The role emphasizes hands-on leadership, safety culture, and asset performance in a fast-paced environment.

The ideal candidate will build escalation paths between technicians and TechOps, diagnose underperforming assets, and implement maintenance strategies while ensuring compliance for upfits and End of Line verification on compute, sensor, and

Responsabilidades

• Recruit, manage, and empower Field Service Technicians.
• Direct daily operations, development, and safety culture.
• Build a tiered escalation framework between technicians and TechOps.
• Diagnose underperforming assets and implement maintenance strategies.
• Oversee upfits and End of Line verification for compute, sensor, and hardware.
• Execute campaigns and standard work documentation with DOT/FMCSA compliance.

Descrição da oferta de emprego

Team Leadership & Operational Execution:

• Recruit, manage, and empower Field Service Technicians.
• Direct daily operations, development, and safety culture.
• Build a tiered escalation framework between technicians and TechOps.
• Diagnose underperforming assets and implement maintenance strategies.

Autonomous Upfits & Compliance:

• Oversee upfits and End of Line verification for compute, sensor, and hardware.
• Execute campaigns and standard work documentation with DOT/FMCSA compliance.

Gatik

Gatik is the leader in autonomous middle-mile logistics, providing B2B autonomous transportation-as-a-service for Fortune 500 retailers. Founded by AV experts, it operates Class 3-7 autonomous trucks and fosters a collaborative, respectful culture.