Senior Field Service Specialist - Startups & Training

KFS Kenco Fleet Services, LLC; South Carolina; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance including HSA, HRA,

Dental & Vision Insurance

Paid Time Off

401(k)

Life and Disability

Parental Leave

Employee Holidays

Job summary

Kenco Logistics is seeking a Field Service Specialist to act as a senior technical resource and field operations partner. The role focuses on startups, operational disruptions, and workforce readiness, delivering on-site leadership, coaching, and expert guidance to technicians across the MHE Solutions network.

The position requires overseeing onboarding, providing technical assessments, and collaborating with leaders to improve service performance and continuity.

Qualifications

• High school diploma or equivalent required; Associate degree in Industrial Maintenance, Electrical Technology, or related field preferred.
• 5-8 years of experience in material handling equipment service or related technical field.
• 2-4 years of supervisory or lead technician experience required.
• Ability to train and mentor others in technical environments.
• Strong working knowledge of business systems and technology platforms.
• Prior experience as a trainer or lead technician preferred.

Responsibilities

• Coordinate readiness activities for new site startups, including budget tracking and resource deployment.
• Monitor expenditures and provide reporting and recommendations to leadership.
• Facilitate technician onboarding and field-based training with SME support.
• Participate in technician interviews and provide technical assessments.
• Evaluate onboarding proficiency and provide readiness feedback.
• Provide recommendations on workforce readiness and process improvements.
• Deliver on-site technical leadership for startups and disruptions.
• Serve as escalation point for complex equipment and processes.
• Coach field technicians and support the Kenco Konnector program.

Skills

Troubleshooting

Technical coaching

MS Office suite

Field leadership

Konnector program knowledge

Education

Associates degree preferred; high school diploma required

Tools

iPad setup

Forklift trainer cert.

Excel/Word/Outlook

Job description

Kenco Logistics is seeking a Field Service Specialist to act as a senior technical resource and field operations partner. The role focuses on startups, operational disruptions, and workforce readiness, delivering on-site leadership, coaching, and expert guidance to technicians across the MHE Solutions network.

The position requires overseeing onboarding, providing technical assessments, and collaborating with leaders to improve service performance and continuity.