Field Service Specialist

KFS Kenco Fleet Services, LLC; Illinois; Hybrid; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical insurance including HSA, HRA,F

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Parental Leave

Employer Paid Holidays

Job summary

Kenco Logistics is seeking a Field Service Specialist to provide expert support for facility startups, operational disruptions, and workforce readiness across the MHE Solutions network. You will act as the primary escalation point for complex equipment issues and lead field-based coaching for technicians.

Travel 50-75% is required. You will collaborate with Operations leadership to improve service performance, safety, and operational efficiency while upholding Kenco's standards and KOS

Qualifications

• High school diploma or equivalent required.
• Associate degree in Industrial Maintenance, Electrical Technology, or related field preferred.
• 2-4 years of supervisory or lead technician experience preferred.
• Experience troubleshooting mechanical, electrical, and automated systems.

Responsibilities

• Coordinate startup readiness activities for new sites, including budget tracking and resource deployment.
• Monitor startup expenditures and report to leadership with recommendations.
• Onboard technicians and deliver field-based training in partnership with L&D.
• Participate in technician interviews and provide technical assessments.
• Assess technical proficiency during onboarding and provide feedback to leadership.
• Provide recommendations on workforce readiness and process improvements.
• Provide on-site technical leadership for startups, disruptions, and staffing needs.
• Act as escalation point for complex equipment and system issues with advanced troubleshooting.
• Deliver hands-on coaching and training on field service processes and Kenco Konnector program.
• Collaborate with managers to optimize field support deployments and efficiency.
• Maintain strong customer relationships through expert technical support.

Skills

Troubleshooting

Supervisory experience

Microsoft Excel

Microsoft Outlook

iPad setup

Education

High school diploma or equivalent

Associate degree in Industrial Maintenance/Electrical Technology

Tools

Microsoft Word

Outlook

Job description

At Kenco Logistics, you're more than just a team member - you're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward - one shipment at a time.

About the Position

The Field Service Specialist serves as a senior technical resource and field operations partner, providing expert support for facility startups, operational disruptions, service capacity challenges, and workforce readiness initiatives across the MHE Solutions network. This role functions as the primary escalation point for complex equipment and system issues, while delivering field-based coaching, technical guidance, and onboarding support to service technicians. The Field Service Specialist collaborates with operational leadership to enhance service performance, drive continuous improvement, and ensure operational excellence, while serving as a subject matter expert on field service processes, technologies, and business systems. This individual represents the Kenco culture and reinforces our values through everyday actions.

Functions

• Coordinate operational readiness activities for new site startups, including startup budget tracking, resource deployment planning, readiness assessments, and status reporting to operational leadership.
• Monitor startup and deployment-related expenditures, ensuring compliance with approved budgets and providing reporting, analysis, and recommendations to operational leadership.
• Facilitate technician onboarding and field-based training programs in partnership with Learning & Development and operational leadership, providing subject matter expertise, field validation, and coaching support.
• Participate in technician interviews and provide technical assessments and hiring recommendations to management.
• Evaluate technical proficiency during onboarding and provide developmental feedback and readiness assessments to operational leadership.
• Provide recommendations to Operations Managers and Regional Service Managers regarding workforce readiness, technical capability gaps, process improvements, and operational efficiencies.
• Provide on-site technical leadership for facility startups, operational disruptions, and critical staffing needs, ensuring equipment readiness, technician onboarding support, business continuity, and service performance.
• Serve as the technical escalation point for complex equipment, system, and operational issues, providing advanced troubleshooting expertise, maintenance support, and reliability guidance.
• Deliver hands‑on coaching, technical training, and developmental feedback to field technicians while serving as a subject matter expert on field service processes, technologies, business systems, and the Kenco Konnector program.
• Partner with Operations Managers and Regional Service Managers to assess workforce readiness, prioritize field support deployments, and identify opportunities to improve service delivery and operational efficiency.
• Build and maintain strong customer relationships by providing expert technical support and representing Kenco's service, quality, and safety standards.
• Support the Kenco Operating System (KOS) through continuous improvement initiatives, operational audits, investigations, and actions that enhance safety, inventory accuracy, equipment performance, and overall operational effectiveness.

Qualifications

• High school diploma or equivalent required, Associate degree in Industrial Maintenance, Electrical Technology, or related field preferred.
• 5-8 years of experience in material handling equipment service, maintenance, or related technical field.
• 2-4 years of supervisory or lead technician experience required, demonstrating ability to manage, coach, and develop technical teams.
• Demonstrated expertise in troubleshooting complex mechanical, electrical, and/or automated systems.
• Proven ability to train and mentor others in technical environments.
• Strong working knowledge of business systems and technology platforms.
• Prior experience as a trainer or lead technician preferred.
• Capable working with Microsoft Excel, Word, and Outlook.
• Capable of setting up an iPad.
• Certified forklift operator trainer.

Competencies

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

This position is expected to travel approximately 50% - 75%. A passport is not required, but recommended. Flexibility to deploy on short notice based on business needs.

Disclosures

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

For California residents please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

Equal Opportunity

Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristic protected by law.

Per company policy, all internal job postings expire 14 days from the date they are posted.

Pay Range

The approximate pay range for this job is: $32.36 - $48.50

Benefits

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.

About Kenco

Kenco is a Great Place to Work certified company, a recognition driven by the feedback and experiences of our associates and one that reflects our people-first culture. Every day, our people push our business forward. Our dedicated workforce has been a cornerstone of our culture and an essential part of what makes Kenco so special. From the distribution floor to the boardroom, we are committed to inclusivity in our workforce, ensuring every one of our associates is empowered to have their voices heard. Through our diverse backgrounds, we’re able to leverage the strengths of every team member to devise creative solutions to any on- and off-site challenge - making Kenco a unified community where our people can grow together and make us stronger every day.

For California residents please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/