Senior Field Service Specialist - Refrigeration & Controls

Copeland; Boston (MA); Remote; USD 80,000 - 104,000; Full time

Job summary

Copeland is seeking a Field Service Specialist II for remote US work to commission, troubleshoot, and optimize control systems and refrigeration equipment. The role requires extensive overnight travel and close collaboration with customers, contractors, and internal teams.

You will review store prints, develop controller programs, and provide onsite training while advancing safety and compliance. A strong refrigeration/control background and 85–90% travel readiness are essential.

Qualifications

• 3–5+ years of hands-on field experience in refrigeration, controls, or commissioning.
• Advanced understanding of refrigeration cycle operation (compressors, valves, racks, cases).
• Knowledge of building automation systems and HVAC control logic.
• COtrans-critical or cascade system experience highly preferred.
• Proficiency with Modbus, BACnet, and other protocols.
• Computer skills including Microsoft Office products, databases, Internet software, E-mail, Windows.
• Proven ability to work independently and manage multiple site assignments.
• Ability to travel up to 85–90%.
• Legal work authorization in the United States - Sponsorship will not be provided for this role

Responsibilities

• Commission and verify control systems for refrigeration and HVAC applications (E2, E3, Site Supervisors, etc).
• Troubleshoot system issues on-site and remotely, ensuring optimal performance.
• Develop and modify controller programs from I/O legends or existing sequences.
• Execute new store commissioning and remodel commissioning projects with accurate documentation.
• Provide site-level customer support and training for contractors and end users.
• Review and interpret store prints, electrical schematics, and project specifications.
• Coordinate with Project Managers, Engineers, and Technical Support on project execution.
• Maintain strong working knowledge of third-party control systems and network integrations.
• Ensure all work meets safety and compliance standards.

Skills

Field refrigeration experience

Controls expertise

Building automation knowledge

COtrans-critical or cascade experience

Modbus/BACnet proficiency

MS Office / databases / Windows skills

Independent/workload management

High travel readiness

Tools

Microsoft Office

Databases

Internet software

Email

Windows

Job description

Copeland is seeking a Field Service Specialist II for remote US work to commission, troubleshoot, and optimize control systems and refrigeration equipment. The role requires extensive overnight travel and close collaboration with customers, contractors, and internal teams.

You will review store prints, develop controller programs, and provide onsite training while advancing safety and compliance. A strong refrigeration/control background and 85–90% travel readiness are essential.