Senior Field Service Ops & Revenue Lead

Canrig Drilling Technology Ltd.; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Nabors is seeking a Senior Operations Coordinator to provide senior-level coordination for field service administration, including timekeeping, billing, revenue support, procurement, logistics, travel, expenses, and D365 Field Service. You will lead complex issues, improve workflows, and develop team capability to ensure accurate revenue capture and service readiness.

The role focuses on complex timekeeping, billing controls, procurement leadership, and D365 administration, with responsibilities

Qualifications

• High school diploma or equivalent.
• Experience with ERP, field service management, timekeeping, billing, or purchasing systems.

Responsibilities

• Lead validation and resolution of complex or escalated technician time, service-hour, rental, and billing-support discrepancies.
• Review D365 and source documentation to identify revenue-capture gaps, aging exceptions, or control weaknesses and coordinate corrective action.
• Establish control checks, exception reporting, and documentation standards that improve traceability and invoice readiness.
• Serve as senior escalation point for billing support questions and cross-functional issue resolution.
• Coordinate complex, high-priority, or multi-stakeholder service activities involving technician availability, travel, repair schedules, and changing requirements.
• Maintain consolidated status visibility for leadership and communicate risks that could affect service delivery, cost, or revenue timing.
• Coordinate complex requisitions and purchasing issues that require alignment among requestors, Procurement, Finance, Engineering, and vendors.
• Act as the senior operational resource for D365 Field Service workflows, data expectations, and complex user issues.
• Develop recurring status, exception, workload, or performance reporting that improves operational visibility and follow-through.
• Mentor Coordinators I and II on D365 and process guidance.

Skills

Time Tracking System

Billing Processes

Revenue Reporting

Data Quality Assurance

Field Service

Schedule Management

Project Coordination

Procurement Activities

Purchase Order Requirements

Microsoft Dynamics 365 Field Service

Technical Support

Expense Report Management

Cross‑Functional Teamwork

Task Coordination

Process Improvement

Employee Training

Education

High school diploma or equivalent

Associate degree or relevant post-secondary coursework (preferred)

Tools

Microsoft Dynamics 365 Field Service

ERP systems

Job description

Nabors is seeking a Senior Operations Coordinator to provide senior-level coordination for field service administration, including timekeeping, billing, revenue support, procurement, logistics, travel, expenses, and D365 Field Service. You will lead complex issues, improve workflows, and develop team capability to ensure accurate revenue capture and service readiness.

The role focuses on complex timekeeping, billing controls, procurement leadership, and D365 administration, with responsibilities