Senior Field Service Ops Manager - Gaming Systems (WA)

Light & Wonder; Fife (WA); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

healthcare

dental

vision

paid time off

a generous 401(k) plan

tuition assistance

and much more

Job summary

Light & Wonder seeks a Senior Manager, Field Service Operations to lead field service delivery across Washington State, including slot machines, shufflers, progressive systems, and electronic table games.

You will manage technicians, drive KPIs, safety, and budgeting while maintaining strong customer relationships with tribal and commercial casinos. This role requires travel and leadership in a regulated gaming environment.

Qualifications

• Minimum 5 years of management experience leading field service, technical support, or operations teams.
• Minimum 8 years of experience supporting gaming equipment, electromechanical products, or regulated technology environments.
• Knowledge of slot machines, progressive systems, shufflers, table game products, casino management systems, and networking fundamentals.
• Excellent leadership, communication, coaching, and customer relationship skills.

Responsibilities

• Lead all field service operations across Washington State.
• Manage Field Service Technicians and Supervisors supporting gaming products and systems.
• Oversee service delivery for slot machines, shufflers, progressive jackpot systems, electronic table games, and casino systems.
• Maintain customer relationships with tribal and commercial casino operators.
• Drive performance metrics, workforce planning, safety, compliance, and operational excellence.
• Manage regional budgets, inventory, and service assets.
• Coordinate escalations and collaborate with engineering, product support, and sales teams.

Skills

Leadership

Team Management

Field Service Operations

Gaming Equipment

Networking fundamentals

Job description

Light & Wonder seeks a Senior Manager, Field Service Operations to lead field service delivery across Washington State, including slot machines, shufflers, progressive systems, and electronic table games.

You will manage technicians, drive KPIs, safety, and budgeting while maintaining strong customer relationships with tribal and commercial casinos. This role requires travel and leadership in a regulated gaming environment.