Senior Manager, Field Service Enginering

lnw; Fife (WA); On-site; USD 120,000 - 125,000; Full time

Job summary

Light & Wonder is seeking a Senior Manager, Field Service Operations to lead field service delivery across Washington State. You will manage Field Service Technicians and Supervisors, oversee service delivery for slot machines, shufflers, and progressive systems, and maintain relationships with tribal and commercial casino operators.

The role emphasizes driving safety, compliance, performance metrics, and budgets while coordinating with engineering, product support, and sales teams.

Qualifications

• Minimum 5 years of management experience leading field service or operations teams.
• Minimum 8 years supporting gaming equipment or regulated technology.
• Strong leadership, communication, and customer relationship skills.

Responsibilities

• Lead all field service operations across Washington State.
• Manage Field Service Technicians and Supervisors.
• Oversee service delivery for slot machines, shufflers, progressive systems.
• Maintain relationships with tribal and commercial casino operators.
• Drive performance metrics, safety, compliance, and budgets.
• Coordinate escalations with engineering, product support, and sales.

Skills

People Management

Field Service

Gaming Equipment

Customer Relations

Leadership

Job description

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Light & Wonder is seeking a highly motivated and experienced Senior Manager, Field Service Operations to lead field service delivery throughout the State of Washington. This role is responsible for managing teams supporting slot machines, card shufflers, progressive jackpot systems, table game technologies, and casino systems infrastructure.

Key Responsibilities

• Lead all field service operations across Washington State.
• Manage Field Service Technicians and Supervisors supporting gaming products and systems.
• Oversee service delivery for slot machines, shufflers, progressive jackpot systems, electronic table games, and casino systems.
• Maintain customer relationships with tribal and commercial casino operators.
• Drive performance metrics, workforce planning, safety, compliance, and operational excellence.
• Manage regional budgets, inventory, and service assets.
• Coordinate escalations and collaborate with engineering, product support, and sales teams.

Qualifications

• Minimum 5 years of management experience leading field service, technical support, or operations teams.
• Minimum 8 years of experience supporting gaming equipment, electromechanical products, or regulated technology environments.
• Knowledge of slot machines, progressive systems, shufflers, table game products, casino management systems, and networking fundamentals.
• Excellent leadership, communication, coaching, and customer relationship skills.

Salary:

The targeted pay range for this role is $120,000 - $125,000. The total compensation package for this position may also include applicable incentive compensation, such as an annual performance bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data.

As a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.

Travel & Location

Primary office location: Federal Way, WA. Travel throughout Washington State required (approximately 40%-60%).

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law , please click here for EEOC Poster .