Senior Field Service Ops Leader – Gaming Tech (WA)

lnw; Fife (WA); On-site; USD 120,000 - 125,000; Full time

Job summary

Light & Wonder is seeking a Senior Manager, Field Service Operations to lead field service delivery across Washington State. You will manage Field Service Technicians and Supervisors, oversee service delivery for slot machines, shufflers, and progressive systems, and maintain relationships with tribal and commercial casino operators.

The role emphasizes driving safety, compliance, performance metrics, and budgets while coordinating with engineering, product support, and sales teams.

Qualifications

• Minimum 5 years of management experience leading field service or operations teams.
• Minimum 8 years supporting gaming equipment or regulated technology.
• Strong leadership, communication, and customer relationship skills.

Responsibilities

• Lead all field service operations across Washington State.
• Manage Field Service Technicians and Supervisors.
• Oversee service delivery for slot machines, shufflers, progressive systems.
• Maintain relationships with tribal and commercial casino operators.
• Drive performance metrics, safety, compliance, and budgets.
• Coordinate escalations with engineering, product support, and sales.

Skills

People Management

Field Service

Gaming Equipment

Customer Relations

Leadership

Job description

Light & Wonder is seeking a Senior Manager, Field Service Operations to lead field service delivery across Washington State. You will manage Field Service Technicians and Supervisors, oversee service delivery for slot machines, shufflers, and progressive systems, and maintain relationships with tribal and commercial casino operators.

The role emphasizes driving safety, compliance, performance metrics, and budgets while coordinating with engineering, product support, and sales teams.