Senior Field Service & Operations Leader (P&L)

Honeywell International, Inc.; Augusta (ME); Hybrid; USD 138,000 - 173,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life Insurance

Disability insurance

401(k) match

FSAs & HSAs

Educational assistance

Parental leave

Paid time off

12 paid holidays

Job summary

Honeywell International Inc. in the northeast US seeks a Service Business Leader to oversee field service operations, drive customer satisfaction, and deliver strategic financial performance in a hybrid work setting.

You will manage multi-site facilities, lead managers and field teams, own contracts and P&L, and partner with sales, operations, finance, and engineering to meet KPI and SLA commitments. This role emphasizes continuous improvement, risk mitigation, and building enduring

Qualifications

• Minimum 5 years of experience leading field service, facilities management, building services, industrial services, or technical service operations.
• Minimum 3 years of experience managing managers and a diverse workforce of 50+ employees.
• Direct ownership of a P&L and operating budget of at least $12 million annually.
• Direct responsibility for managing multi-tier service contracts valued at $12 million+ annually.
• Experience managing contracts with defined KPI or SLA performance guarantees.
• Minimum 5 years of experience supporting large facilities, power plants, or critical infrastructure environments.
• Experience managing executive-level customer relationships tied to large service contracts.

Responsibilities

• Lead multi-site field service and facilities operations for large facilities and critical infrastructure.
• Own contract execution, customer satisfaction, and operational performance for complex service portfolios.
• Manage P&L, revenue, margin, forecasting, and productivity metrics.
• Lead managers and field teams to ensure safe, efficient service delivery.
• Maintain executive-level customer relationships and ensure KPI/SLA commitments.
• Drive continuous improvement to improve productivity and customer outcomes.
• Partner with sales, operations, finance, engineering, and customers to support growth.
• Monitor performance metrics and implement corrective actions as needed.
• Ensure compliance with policies, contractual obligations, and regulatory requirements.
• Monitor risks across service agreements and implement mitigation strategies.

Skills

Field service leadership

P&L ownership

Contract management

Executive relationships

KPI-driven performance

Cross-functional collaboration

KPI/SLA governance

Education

Bachelor's degree

Job description

Honeywell International Inc. in the northeast US seeks a Service Business Leader to oversee field service operations, drive customer satisfaction, and deliver strategic financial performance in a hybrid work setting.

You will manage multi-site facilities, lead managers and field teams, own contracts and P&L, and partner with sales, operations, finance, and engineering to meet KPI and SLA commitments. This role emphasizes continuous improvement, risk mitigation, and building enduring